TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a sharp smart tv and this morning the screen went…

Customer Question
I have a sharp...

I have a sharp smart tv and this morning the screen went blank and we can’t get sound or picture. Can’t even get menue

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Sharp TV?

Hdmi

Technician's Assistant: Was there a power outage recently?

Not to my knowledge

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

We have directv

Submitted: 1 month ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
3/27/2018
TV Technician: Mike G., Technician replied 1 month ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,985
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 1 month ago

Please try this:
-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and try to turn on. Use the button on the tv itself, not remotes.

REPLY back here and tell me what happens.

Ask Your Own TV Question
Customer reply replied 1 month ago
Screen is still blue and blank
TV Technician: Mike G., Technician replied 1 month ago

Please try to get the model number off the back of the tv. If not:
-when did you buy the tv?
-what size is the screen?
-is it LED or LCD or Plasma or?

Ask Your Own TV Question
Customer reply replied 1 month ago
Of-55p6000u/55p62
TV Technician: Mike G., Technician replied 1 month ago

Thanks, ***** ***** you buy the tv?

Ask Your Own TV Question
Customer reply replied 1 month ago
Lc-55p6000u/55p62
Customer reply replied 1 month ago
November
TV Technician: Mike G., Technician replied 1 month ago

The bad news- your tv needs parts and service.

The good news- you are still under warranty and the tv will be fixed by you calling Sharp(###) ###-####

Ask Your Own TV Question
Customer reply replied 1 month ago
How long will that take
Customer reply replied 1 month ago
How long
Customer reply replied 1 month ago
Hello
TV Technician: Mike G., Technician replied 1 month ago

We are not affiliated with Sharp so cannot say. Depends on your local repair shop, how busy they are, how easy it is to get parts, etc.

Ask Your Own TV Question
Customer reply replied 1 month ago
I wasted my time here. This is rediculous
TV Technician: Mike G., Technician replied 1 month ago

Have a good evening.

Ask Your Own TV Question
Customer reply replied 1 month ago
Good bye
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Panasonic Plasma smart tv but when I try to stream
I have a Panasonic Plasma smart tv but when I try to stream it says "can not connect to server" error code 006 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a 1080p plasma hdtv. Does it have an HDMI port?
I have a 1080p plasma hdtv. Does it have an HDMI port? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Sharp lcd-RC1-14....sound no picture, An HDMI. I've tried
An HDMI. I've tried moving it to different ports but none are getting me a picture … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I have a Samsung Smart TV 4Kultra HD LED LCD TV. ALTHOUGH I
I have a Samsung Smart TV 4Kultra HD LED LCD TV . ALTHOUGH I have connected with Wi Fi successfully I am only able to get one station CH 9 PBS. I AM UNABLE TO change channels by number or with the up … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a samsung 60 inch plasma smart TV and it won't power
I have a samsung 60 inch plasma smart TV and it won't power on … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How many HDMI outlets are on the Plasma Tv? Panasonic. It is
Panasonic . It is hanging on TV bracket. I cannot see the model number. We bought it around 2001 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
We have a older Panasonic LCD smart tv. We have called
We have a older Panasonic LCD smart tv. We have called Netflix and gone thru trying to connect with no luck. Any help would be appreciated. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Panasonic plasma smart tv 4-5 years old. Lost netflix
Hi - panasonic plasma smart tv 4-5 years old. Lost netflix connection after app was hacked. Account has been reset by netflix. Works fine on desktop pc and Apple iPad. Have checked tv WiFi settings. T… read more
Eldon
Eldon
BS
210 satisfied customers
We have a new 55" samsung lcd vuh smart tv and are looking
we have a new 55" samsung lcd vuh smart tv and are looking to purchase sennheiser # 850 head phones and will they work with that tv and how are they connected?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,069 satisfied customers
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE ICON SCREEN AND RARELY GOES BEYOND THAT. THE ONLY WAY TO STOP IT IS TO PULL THE PLUG … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I have a Avision $K smart tv. The HDMI inputs have stopped
Good morning. I have a Avision $K smart tv. The HDMI inputs have stopped working. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Won't stay o hdmi source. Samsung smart tv 2-3 years.
Samsung smart tv 2-3 years. O22cc3xf2000877n. 55 inch … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I have problem with calibration Hdmi for samsung smart tv.
Second opinion] I have problem with calibration Hdmi for samsung smart tv … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Have a new Samsung smartly and. Smart tv and the HDMI cable
smart tv and the HDMI cable is connected but no signal … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Samsung smart tv wont send audio via HDMI. Anynet+ enabled.
Samsung smart tv wont send audio via HDMI. Anynet+ enabled … read more
Louie
Louie
Technician
2,950 satisfied customers
Bought a new LG smart tv and have hooked up the HDMI cable
Bought a new LG smart tv and have hooked up the HDMI cable from the direct tv receiver to the HDMI In port the tv will not connect with direct tv … read more
Harry
Harry
1,440 satisfied customers
If I have a Smart TV with an HDMI outlet, do I still need
If I have a Smart TV with an HDMI outlet, do I still need and HD Antennae? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
Just got a new Samsung SMART TV don't have HDMI for this TV
just got a new Samsung SMART TV don't have HDMI for this TV however, I was told my receiver is bad.. My Radio, CD player and DVD player work just fine! The picture is black and goes in and out occasio… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x