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Our Sony 52 inch smart tv shows a plug with a don’t pull on…

Customer Question
Our Sony 52 inch...

Our Sony 52 inch smart tv shows a plug with a don’t pull on a hand and a rotating blue arrow...the screen is b,a k except for that ...what do I do

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

No all of our cables are black. It was working fine until we accidentally hit a wrong button

Technician's Assistant: Was there a power outage recently?

No but my husband unplugged the power cord and plugged it back in. We can’t turn it off with the remote even

Submitted: 3 months ago.Category: TV
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Answered in 4 minutes by:
3/27/2018
TV Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,313
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem

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TV Technician: Shahid, Technician replied 3 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- How long is the screen showing a plug with a don’t pull on a hand and a rotating blue arrow?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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