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TV won't turn on. I checked the cable connections and

TV won't turn on...

TV won't turn on. I checked the cable connections and unplugged the DVR for more than 10 seconds 2 times and plugged it back in to restart. The "Welcome back" words came on and then the screen returned to "Somethings not quite right" returned

Technician's Assistant: Is your TV connected to a surge protector or power strip?

No

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Which of the various plugs do you mean to turn off?

Technician's Assistant: The TV Technician will be able to walk you through that. Anything else you want the TV Expert to know before I connect you?

No, thanks

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Answered in 4 minutes by:
3/27/2018
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,472
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 4 months ago
Is that # the same as my cable box #?

No, TV would have a different number on the back or side panel

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,472
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other TV Specialists are ready to help you
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stevenl1469
Category: TV
Satisfied Customers: 226
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Phone call session started
Customer reply replied 4 months ago
OK I am looking for the TV # right now I is: LTT7SJAR1807948
Customer reply replied 4 months ago
Please call soon I am waiting!
Customer reply replied 4 months ago
Please call soon.

It seems an expert accepted your phone call request and shortly be with you over the phone to assist you

Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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