TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I just talked to a Netflix agent and she told me I need

I just talked to...

I just talked to a Netflix agent and she told me I need firmware and app update on my tv

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I am not computer smart. I have not idea

Technician's Assistant: When did you last update your software?

Just got the tv a month ago so I don't know. Is it something I do with the computer to put on the tv?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Guess not

Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
3/27/2018
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,364
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. What is the make and model of your TV, please.

Ask Your Own TV Question
Customer reply replied 29 days ago
Call me

My apologies, but I am unable to contact you by phone at this time.

Ask Your Own TV Question

If you can provide me with the make and model of your TV, I can assist you in updating your firmware.

Ask Your Own TV Question
Customer reply replied 29 days ago
Samsung series 6
Customer reply replied 29 days ago
e mail works better than my phone for text

Okay, thank you. You will need a blank USB flash drive for this. Do you have that?

Ask Your Own TV Question
Customer reply replied 29 days ago
no

You will need one before you can proceed. The USB drive will need to be connected to your TV once you have the firmware file downloaded.

Ask Your Own TV Question
Customer reply replied 29 days ago
what can I do tonight? I can get one tomorrow. do I need to call back tomoorrow

Once you are ready, just come back to www.justanswer.com and log in to your account. You can post a message to let me know you are able to proceed.

Ask Your Own TV Question
Customer reply replied 29 days ago
thank you probably be tomorrow afternoon Since we did not have a phone conversation will I be charged 26 dollars

No. You will not be charged for that portion of the service.

Ask Your Own TV Question
Customer reply replied 29 days ago
thank you again bye

My pleasure!

Ask Your Own TV Question
Customer reply replied 29 days ago
l now have a USB flash drive, what's next? I've also been charged 5 23 26 dollars Three different times what's up with that?
Customer reply replied 29 days ago
use my e mail***@******.***
Customer reply replied 28 days ago
I have the UBS drive

Go to this LINK and input the type of TV and model number. That should reveal your firmware for download.

Ask Your Own TV Question
Customer reply replied 28 days ago
Samsung said firmware was fine. pairing the remote to tv is my problem
Customer reply replied 28 days ago
can you get some of those fees removed?

Are you referring to our service fee for assistance?

Ask Your Own TV Question
Customer reply replied 28 days ago
Cant get Netflix up

What happens when you try to access Netflix?

Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,364
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified
Dan and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 28 days ago
All works now thanks to Samsung agent
Was this answer helpful?
Ask Dan Your Own Question
Dan
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,364
2,364 Satisfied Customers
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station

Dan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Powers on quick then shuts off, samsung 55" 4 years old?
powers up, shows the smart tv logo then shuts down … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a NEC plasma monitor px42vm5w, Not sure how old, I I
Nothing I just bought it second hand and trying to connect at home … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
Can't get into Netflix I show that Sampson apps but I have
Can't get into Netflix I show that Sampson apps green but I have no idea how I get up to Netflix please help me … read more
Harry
Harry
1,427 satisfied customers
When you turn on the TV with the remote the red light on the
When you turn on the TV with the remote the red light on the TV flashes on and off and the TV does not come on … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
It is stuck on smart cast paring and i cant get the TV to
It is stuck on smart cast paring and i cant get the TV to work. … read more
Harry
Harry
1,427 satisfied customers
Have hooked up three t.v.'s to ROKU. All three worked fine,
Have hooked up three t.v.'s to ROKU. All three worked fine, now this evening one of them has nothing but snow. Save a [email protected]!!! What did I do wrong? Do NOT use cable, only ROKU… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Some stations breaking up. Samsung. Week never happend
some stations breaking up JA: What's the brand and model number of your TV? How old is it? Customer: samsung JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: ye… read more
Harry
Harry
1,427 satisfied customers
Check your input or source connection. Sharp lc55p6000u new.
Please check your input or source connection JA: What's the brand and model number of your TV? How old is it? Customer: sharp lc55p6000u new JA: Does the TV menu work? Do you have the same problem on … read more
Harry
Harry
1,427 satisfied customers
The picture all of a sudden went completely black. Its my
Its my brother's, who is hard of hearing and does not have internet, but he did provide me with details, but not the year. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Won't turn on. No but showing a picture of a cable from the
No but showing a picture of a cable from the tv to the power box … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
AWA 81cm PDP TV - Initial set up. Power on, Input set on TV,
AWA 81cm PDP TV - Initial set up. Power on, Input set on TV, Antenna connected, initiate Auto channel search - no channels found. Help? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
It's my tv. How do I unlock from ondemand to be allele Togo
It's my tv. How do I unlock from ondemand to be allele Togo the guide … read more
Harry
Harry
1,427 satisfied customers
Having problem with my internet on my Vizio Smart TV. No
Having problem with my internet on my Vizio Smart TV … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Bought a used Samsung. I would like to connect to the
bought a used Samsung. I would like to connect to the internet. When I go to the menu and select Network the options are not available. Is there a way to factory reset? The option to reset is also not… read more
Harry
Harry
1,427 satisfied customers
I just change the lamp in my 82 inch big screen Mitsubishi
I just change the lamp in my 82 inch big screen Mitsubishi and the status light is red … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
There are black areas on the tv screen in the background
There are black areas on the tv screen in the background which are getting bigger. It seems to be on every input and output. its a samsung 65 in. LED built in 2011. I need to know if this can be fixed… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
I don't have a picture. I have tried unplugging and pressing
I don't have a picture. I have tried unplugging and pressing the power button as described on this blog. I can get the internal menu, but no picture from outside source. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Intermittently it keeps going black for about a second then
Intermittently it keeps going black for about a second then this repeats every 10-15 secs. When I turn the backlight levels down it becomes much less frequent. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x