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I just talked to a Netflix agent and she told me I need

I just talked to...

I just talked to a Netflix agent and she told me I need firmware and app update on my tv

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I am not computer smart. I have not idea

Technician's Assistant: When did you last update your software?

Just got the tv a month ago so I don't know. Is it something I do with the computer to put on the tv?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Guess not

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Answered in 1 minute by:
3/27/2018
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,592
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. What is the make and model of your TV, please.

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Customer reply replied 4 months ago
Call me

My apologies, but I am unable to contact you by phone at this time.

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If you can provide me with the make and model of your TV, I can assist you in updating your firmware.

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Customer reply replied 4 months ago
Samsung series 6
Customer reply replied 4 months ago
e mail works better than my phone for text

Okay, thank you. You will need a blank USB flash drive for this. Do you have that?

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Customer reply replied 4 months ago
no

You will need one before you can proceed. The USB drive will need to be connected to your TV once you have the firmware file downloaded.

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Customer reply replied 4 months ago
what can I do tonight? I can get one tomorrow. do I need to call back tomoorrow

Once you are ready, just come back to www.justanswer.com and log in to your account. You can post a message to let me know you are able to proceed.

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Customer reply replied 4 months ago
thank you probably be tomorrow afternoon Since we did not have a phone conversation will I be charged 26 dollars

No. You will not be charged for that portion of the service.

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Customer reply replied 4 months ago
thank you again bye

My pleasure!

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Customer reply replied 4 months ago
l now have a USB flash drive, what's next? I've also been charged 5 23 26 dollars Three different times what's up with that?
Customer reply replied 4 months ago
use my e mail***@******.***
Customer reply replied 4 months ago
I have the UBS drive

Go to this LINK and input the type of TV and model number. That should reveal your firmware for download.

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Customer reply replied 4 months ago
Samsung said firmware was fine. pairing the remote to tv is my problem
Customer reply replied 4 months ago
can you get some of those fees removed?

Are you referring to our service fee for assistance?

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Customer reply replied 4 months ago
Cant get Netflix up

What happens when you try to access Netflix?

Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,592
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified
Dan and 87 other TV Specialists are ready to help you
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Customer reply replied 4 months ago
All works now thanks to Samsung agent
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Dan
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Category: TV
Satisfied Customers: 2,592
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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