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How to re-load NETFLIX app onto Viera Plasma monitor. About…

Customer Question
How to re-load NETFLIX...

How to re-load NETFLIX app onto Viera Plasma monitor

Technician's Assistant: How old is your Viera?

About five yrs

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Every thing, inc. Amazon and Youtube, work fine, but the Netflix app doesnot work and Netflix says it's a Panasonic issue

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

This is not an internet connectivity issue.

Submitted: 27 days ago.Category: TV
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Answered in 1 minute by:
3/26/2018
TV Technician: Shahid, Technician replied 27 days ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,671
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 27 days ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 27 days ago
Okay, what's next?
Customer reply replied 27 days ago
Tc-p65vt50
Customer reply replied 27 days ago
Software version is current: Panasonic_Viera 1210-1000/3.1.4-release -1106457
Customer reply replied 27 days ago
Netflix Version: SDK 3.1.4-release-1106457-built 16.57.49 Apr 25 2014
TV Technician: Shahid, Technician replied 27 days ago

Thanks for the info, working on it, hold on, please

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TV Technician: Shahid, Technician replied 27 days ago

OK, there is a software/ firmware update available for this model that should be tried out and it might help to fix the Netflix app issue

Click the following Panasonic link and follow the directions on that page to proceed with a firmware update

http://av.jpn.support.panasonic.com/support/global/cs/tv/download/fw/america/down_na5.html

Please reply back with the result

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Customer reply replied 27 days ago
I have the latest update already loaded.
TV Technician: Shahid, Technician replied 27 days ago

OK, then there is no way around to re-load/ reinstall Netflix app on the TV, sorry for this news

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Customer reply replied 27 days ago
useless....
TV Technician: Shahid, Technician replied 27 days ago

Let me opt out to repost this question for other techs to look into it

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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