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I am unable to get captions on my tv. It is new. bought @

Customer Question
I am unable to...

I am unable to get captions on my tv.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It is new. bought @ costco . i am 83 and right now can't give u model # but it is a 40 in vizeo

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes,but i find it confusing. can u help me online

Technician's Assistant: How long has this been an issue with your Vizio? What happened right before this?

Since i bought it several months ago. both my hubby who is 90 and i are hard of hearing so the captions are very important to us.

Submitted: 3 months ago.Category: TV
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Answered in 8 minutes by:
3/26/2018
TV Technician: technicalcat, Technician replied 3 months ago
technicalcat
technicalcat, Technician
Category: TV
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