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The remote for the downstairs TV no longer works. I can turn…

Customer Question
The remote for the...

The remote for the downstairs TV no longer works. I can turn on that TV with the other remote from the upstairs TV, but it just stays on Channel 2 and won't move at all. There was an outage of both TV's last night, but now the upstairs TV works fine.

Technician's Assistant: What is the model of your TV?

Sony Bravia

Technician's Assistant: What menu options can you access, if any?

None.

Submitted: 3 months ago.Category: TV
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Answered in 1 minute by:
3/26/2018
TV Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,303
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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TV Technician: Shahid, Technician replied 3 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 3 months ago
OK, I'm going to wait for the tech to visit here. I thought the trial was free.
Thanks,
Richard M.
TV Technician: Shahid, Technician replied 3 months ago

No problem Richard, good luck~

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