TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

E. I got a message on my screen the other day saying the…

Customer Question
I got a message...

I got a message on my screen the other day saying the filters were not working and therefore the channels on the TV were not available.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Yes, I'm having a real problem enabling a new password ***** the Sling Box system.

Submitted: 3 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 16 hours by:
3/27/2018
TV Technician: Michelle-mod, Moderator replied 3 months ago
Michelle-mod
Michelle-mod, Moderator
Category: TV
Satisfied Customers: 12
Experience: Moderator
Verified
Hello:
I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
Thank you!
Michelle~Moderator
Ask Your Own TV Question
Customer reply replied 3 months ago
I think the software needs to be uninstalled and replaced. The computer is a Microsoft Surface 3 Pro.
TV Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,574
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own TV Question
TV Technician: Harry, Customer Service replied 3 months ago

Please explain your issue in more detail

Ask Your Own TV Question
Customer reply replied 3 months ago
The problem involves the Slingbox software on the computer. It seems to be corupted and I am thinking it should be uninstalled and rentered.
TV Technician: Harry, Customer Service replied 3 months ago

OK -- please try the uninstall.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Sling is not working. LG tv. It's a 55" standard..been 5
It's a 55" standard..been 5 days since it worked..just keeps circling with tv info on top of screen..buffering? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I cant set it up. Insignia 50 inch. I just gor it. Will not
i cant set it up JA: What's the brand and model number of your TV? How old is it? Customer: insignia 50 inch JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: ye… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a 9 series 55'. Working well except I am unable
I have a 9 series 55'. Working well except I am unable activate subtitles when watching regular TV. On settings I have found the button which says … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a tv,40 sony LCD KD with, I think the model #d67
I have a tv,40 sony LCD KD with, I think the model #d67 m13870000 or RM-YD024 which is located on the Sony control. When I hit input I can scroll up or down to TV. but scroll will not stop at video 1,… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Toshiba TV suddenly won't change channels either on the
My Toshiba TV suddenly won't change channels either on the remote with the controls on TV. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Trying to watch amazon video and says there is an internet
trying to watch amazon video and says there is an internet connectivity problem; i turned tv off and back on; i unplugged the cord to the power on the router, waited and plugged it back in- still the … read more
Harry
Harry
Customer Service
2,574 satisfied customers
When downloading from YouTube I get an error message. I just
When downloading from YouTube I get an error message … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I scan for channel for hdmi and it only shows one channel.
I scan for channel for hdmi and it only shows one channel … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
How do i activte it? D40f-E1 we just bought it 5 days ago,
the menu works, I cannot get it to connect to the cable box is says "one moment please this channel should be available shorty" with code:S0a00 … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a scrambled channel orweak signal, Just got the set
I have a scrambled channel orweak signal JA: What's the model number of your TV? How old is it? Customer: Just got the set model is(###) ###-#### JA: Does the TV menu work? Do you have the same proble… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a 32" samsung TV, Model # UN32J5500AF. I have Cable
I have a 32" samsung TV, Model # UN32J5500AF. I have Cable service. I hooked the cable to the antenna port. The message on the TV says, "Weak or no signal". Does the cable box need to be hooked to ano… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Do not know how to upgrade it so sling tv can work on it,
Do not know how to upgrade it so sling tv can work on it … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am sick of cable companies and recently Direct TV
I am sick of cable companies and recently Direct TV completely changing their billing monthly as it is driving me nuts. I constantly have to call them and renegotiate new " deals" and it is sooo annoy… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I would like to use the sling app on my vizio smart tv. is
I would like to use the sling app on my vizio smart tv. is that possible? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have Panasonic TH-50PZ77U. Using it with Verizon food.
I have Panasonic TH-50PZ77U. Using it with Verizon food. Getting message on TV - Channel not Available. How can I fix?… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
How do I remove the closed caption from the screen? The CC
How do I remove the closed caption from the screen? The CC button does work OK and will turn on/off CC when pressed, but the printing returns after a few seconds. It is a new Samsung Smart 60" TV.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My lg 50pq12 is locked asking for a parental control pin. It
My lg 50pq12 is locked asking for a parental control pin. It won't let me enter anything from the remote… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
The remot control or tv guide will not open the picture to
the remot control or tv guide will not open the picture to watch the tv program. everything else seem to work on my sling box.… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x