TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My 65" LG old tv stopped working yesterday. There is power…

Customer Question
My 65" LG old...

My 65" LG old tv stopped working yesterday. There is power to the set; it was always on a surge protector. However when the remote is pressed the red light does not change. I pressed the button behind the red light and nothing happens. I sometime hear what sounds like switching within the area of the red light. The remote has new batteries. I have unplugged the set and plugged it back in. The remote's power light goes on whenever any button on the remote is pressed. I don't seem to remember that before.

Technician's Assistant: What is the model of your TV?

OLED65B7A SN: 709RMRH2J062

Technician's Assistant: What menu options can you access, if any?

The set does not go on at all

Submitted: 3 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
3/26/2018
TV Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,522
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 3 months ago

How long have you owned the set for roughly? Also were there any storms or power outages, etc. just prior to this occurring?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My freespace remote will not turn on my lg oled tv. I was
my freespace remote will not turn on my lg oled tv … read more
Aric
Aric
Technician
47,522 satisfied customers
It no longer seems to get power. The surge protector it was
it no longer seems to get power. The surge protector it was plugged into has stopped working. The plug in the wall still works. When I plug the TV into the wall directly it still does not work. If the… read more
Aric
Aric
Technician
47,522 satisfied customers
I can see that the unit has power but when I try to turn it
I can see that the unit has power but when I try to turn it on I get nothing. After I remove it from the power source (sometimes more than once) it comes on. … read more
Aric
Aric
Technician
47,522 satisfied customers
Had power surge, then electricity went out. TV won't turn
Had power surge, then electricity went out. TV won't turn on. Red light on, cable box and apple tv work. TV plugged into surge protector. Have turned surge protector on and off. Have unplugged tv from… read more
Aric
Aric
Technician
47,522 satisfied customers
During a lightning storm this morning, we unplugged our
During a lightning storm this morning, we unplugged our surge protector that our RCA 42" TV, model number LED43A45RQ, was plugged into. After the storm, we plugged everything back into the wall outlet… read more
Aric
Aric
Technician
47,522 satisfied customers
I have a TC-P65ST30. While watching a blu-ray movie...there
I have a TC-P65ST30. While watching a blu-ray movie...there was a loud "snapping" sound from the TV. The screen went blank and now the red power light flashes 8 times before stopping briefly and then … read more
Aric
Aric
Technician
47,522 satisfied customers
Good morning. I have an LG monitor that will come on for about
Good morning. I have an LG monitor that will come on for about 2-3 seconds then goes blank, however the power light stays on. Can you help? Thanks Neill DeWald Mod # ***** SN 908NDRFBR486… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
LG tv wont turn on LCD model 55LM5800. Red light is on
LCD model 55LM5800 LG tv wont turn on. Red light is on but black screen. When I push buttons on remote the red status light blinks and turns off. Only had it for 3 weeks.… read more
Aric
Aric
Technician
47,522 satisfied customers
Tv loses picture- tv is on- but no picture- cannot turn off
Tv loses picture- tv is on- but no picture- cannot turn off without unplugging to re- set?? Suggestions?… read more
Aric
Aric
Technician
47,522 satisfied customers
The power indicator was flashing red and the would not turn
The power indicator was flashing red and the would not turn on. The main power switch was turned off for a while and turned back on and the red light stopped blinking but the TV is not turning on.… read more
Aric
Aric
Technician
47,522 satisfied customers
Good afternoon. Im having some issues with my LG TV model
Good afternoon. I'm having some issues with my LG TV model 42PT350 Serial number 105RMXX10834. It no longer seems to be working. It was bought last August so really should this be happening with a pra… read more
Aric
Aric
Technician
47,522 satisfied customers
Hello, I have a Hannspree JT02-37U1 37" LCD TV thats a few
Hello, I have a Hannspree JT02-37U1 37" LCD TV that's a few years old, and just yesterday I noticed the red LED standby button was off, so I tried turning on the TV both by remote and the power button… read more
Aric
Aric
Technician
47,522 satisfied customers
Power light is green. I can turn the tv on and off with the
Power light is green. I can turn the tv on and off with the button on the side but when I press the power button on the remote the green light on the TV blinksand finally turns off after about 30 seco… read more
Aric
Aric
Technician
47,522 satisfied customers
TV power will not stay on. Comes on and within several seconds
TV power will not stay on. Comes on and within several seconds it goes off. Then comes back on.… read more
Aric
Aric
Technician
47,522 satisfied customers
Yesterday, I unplugged my LG Plasma TV (50PC1DRA-UA). This
Yesterday, I unplugged my LG Plasma TV (50PC1DRA-UA). This Morning I plugged it back in. The red light came waiting for me to turn the TV. Whenever I press the power up button on the remote, it goes f… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a pioneer elite pro111fd that was working fine last
I have a pioneer elite pro111fd that was working fine last night. TV is only 2 or 3 years old. We decided to move it across the living room this morning, set it up again and the unit does not power on… read more
Aric
Aric
Technician
47,522 satisfied customers
We had a power failure yesterday for several hours TV was
We had a power failure yesterday for several hours. TV was on when power lost, no surge (we have surge protector), and when pwr came back on, home theater and cable box working, but my 50 in. LG plasm… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Have had my HL-S5687W DLP for over 2 years. The last couple
Have had my HL-S5687W DLP for over 2 years. The last couple of months it has been turning off for no apparent reason, sometimes after only a few minutes, sometimes after several hours. I have piddled … read more
Livep9
Livep9
Correctional Officer
Vocational, Technical or Trade Scho
226 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x