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We have signed up and paid for netflix so we called direct…

Customer Question
Hi....We have signed up...

Hi....We have signed up and paid for netflix so we called direct TV who is our carrier and they said we had to call you all...the TV is model#UN40H5003BF and the type# *****: UN40H5003 and the SIN# ***** ***** this a "Smart" TV or do we need an HDMI cable?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

The Type# ***** *****

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, the TV menu works

Technician's Assistant: How long has this been an issue? What happened right before this?

We just signed up for Netflix on Saturday night

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No, we just would like to use netflix on our TV....we are not "tech savvy" as you can imagine

Submitted: 4 months ago.Category: TV
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Answered in 3 hours by:
3/26/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,494
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 4 months ago

Sorry for delayed reply, please reply back if you still need assistance with this question

Thanks

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Customer reply replied 4 months ago
I still need to know how we get Netflix on our Samsung tv....we signed up and paid for it....I gave you the model#and serial# ***** the tv.....it's only a year old and we thought it was a smart ��
TV Technician: Shahid, Technician replied 4 months ago

Thanks for the info, unfortunately, this model is a regular LCD TV (not a Smart TV) so it doesn't have builtin Netflix app

However, there is an alternate to make this TV a Smart TV

Typing info for you, hold on, please...

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TV Technician: Shahid, Technician replied 4 months ago

There is an external video streaming media player available called Roku, this device has lots of built-in apps including Netflix, connect this device into HDMI input of the TV and Roku also has builtin wifi to connect to the internet, please click the following link to view more info of Roku Express+ device

https://www.roku.com/products/roku-express-plus

I hope this info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

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TV Technician: Shahid, Technician replied 4 months ago

Do you need any further assistance with this question?

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Customer reply replied 4 months ago
I only agreed to 5$....I did not agree to more money. Please do not charge my account for more than $5....
TV Technician: Shahid, Technician replied 4 months ago

Please contact customer service at(###) ###-####for any billing issue, I have no control over money matters

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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