TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Dark area in the middle of the screen. No just the cable…

Customer Question
Dark area in the...

Dark area in the middle of the screen

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

No just the cable connection

Technician's Assistant: Was there a power outage recently?

There was a brief power surge about a week ago but we didn't notice the dark area until yesterday

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No- that's it- thanks

Submitted: 1 month ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
3/26/2018
TV Technician: Richard, Technician replied 1 month ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 44,802
Experience: Avid TV Technician
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the TV please?

Thank you

Ask Your Own TV Question
Customer reply replied 1 month ago
It's a Visio- not sure about the model
TV Technician: Richard, Technician replied 1 month ago

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own TV Question
Customer reply replied 1 month ago
Don't understand the issue with the credit card, but I am attempting the fix you sent me. I've had the TV unplugged for 5 minutes- will wait 5 more and then will reconnect.
TV Technician: Richard, Technician replied 1 month ago

Thank you

Ask Your Own TV Question
Customer reply replied 1 month ago
Unfortunately that didn't fix it- the dark area is still there.
TV Technician: Richard, Technician replied 1 month ago

If you switch the TV to a different input source, do you see the dark areas then?

Ask Your Own TV Question
Customer reply replied 1 month ago
You mean like comp/ab or hdm1-1? If I switch to one of them it says no signal
TV Technician: Richard, Technician replied 1 month ago

yes, any other input source, DVD player ect

Ask Your Own TV Question
Customer reply replied 1 month ago
it is there when I put in a dvd
TV Technician: Richard, Technician replied 1 month ago

Thanks

It is the LCD panel that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own TV Question
Customer reply replied 1 month ago
Thanks for your help- are you going to charge me for your help?
TV Technician: Richard, Technician replied 1 month ago

You have already paid the deposit which was for the service I provided to go through all possible causes and rule them out to confirm the problem.

This is what we did and what you paid for. If we were only paid for fixing an issue, no one would have taken your question due to the possibility of it not being resolvable.

You now have the issue confirmed and know what you need to do and when I receive a positive rating, I get a portion of this, which is my livliehood

If you need anything else, please let me know

Thanks

Richard

Ask Your Own TV Question
Customer reply replied 1 month ago
Just to confirm- I am only being charged for the $5.00 deposit?
TV Technician: Richard, Technician replied 1 month ago

I cannot see anything about costs, it was shown at the start of the question, the question value you set

Ask Your Own TV Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: TV
Satisfied Customers: 44,802
44,802 Satisfied Customers
Experience: Avid TV Technician

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
No picture or sound. Says there is no signal. HDMI is there.
No picture or sound. Says there is no signal. JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: HDMI is there JA: Was there a power outage rece… read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
Sharp lcd-RC1-14....sound no picture, An HDMI. I've tried
An HDMI. I've tried moving it to different ports but none are getting me a picture … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
The LCD is cracked. I was wondering if the LCD could be
The LCD is cracked. I was wondering if the LCD could be replaced and how much it would cost. TV model is 43UJ6300 … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
Tv sound doesn't work. Hdmi. Sharp TV. I disconnected sound
Sharp TV. I disconnected sound cable and reconnected it. Now TV sound does not work… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
The hdmi slot is almost unreachable. Please help. Sharp
I am not receiving a signal without my hdmi cord connected … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Volume will not change. HDMI. This is a new TV...the volume
This is a new TV...the volume worked for a month to 6 weeks...then ceased working.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I have a 65UB9300 and I have a problem with the HDMI
I have a 65UB9300 and I have a problem with the HDMI connection . When the cable is connected there is no picture from my cable service. I have to directly connect the coaxial cable to the TV.. HD doe… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
No picture (black screen) Hdmi (bluray disk) The symptom
the symptom began 2 day ago turning the tv off then after a few seconds on again fix issue but now that doesn-t work… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
Louie, tv is on with sound but no picture. Hdmi cables.
hello Louie, tv is on with sound but no picture JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: hdmi cables JA: Was there a power outage rece… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I use an HDMI cable to mirror this PC to my 49" HDMI TV,
I use an HDMI cable to mirror this PC to my 49" HDMI TV, works fine, but no audio. How to get the audio? what do I do? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
We have no picture and the channels are mixed up. Hdmi.
No we have two tv one is working one is not has not been on for 7 days but was working before… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Mitsubishi lt55265 was working fine plugging pc into hdmi
Mitsubishi lt55265 was working fine plugging pc into hdmi port. but now hdmi ports all just show blue screen. i have reset everything. not an issue with pc as it works on other tvs. pc recognizes conn… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
How many HDMI outlets are on the Plasma Tv? Panasonic. It is
Panasonic . It is hanging on TV bracket. I cannot see the model number. We bought it around 2001 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
No picture. Hdmi. Not sure it was raining last night and tv
Not sure it was raining last night and tv was on but was plugged into a surge protector … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
The HDMI capability on all 3 HDMI outlets on my Vizio TV are
The HDMI capability on all 3 HDMI outlets on my Vizio TV are not working. What should i do? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
HDMI cable is in the HDMI 1 position but not working.
HDMI cable is in the HDMI 1 position but not working. Something that says ViA is on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I purchased an HDMI cable along with an Apple HDMI to
I purchased an HDMI cable along with an Apple HDMI to Lighting adapter so I can view shows from my Ipad. It worked fine for a couple of days then all of the sudden it stopped working. I've tried unplu… read more
Richard
Richard
Technician
44,802 satisfied customers
DVD not showing on any hdmi inputs but laptop with hdmi
DVD not showing on any hdmi inputs but laptop with hdmi cable works fine. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x