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I have been stuck on terms & conditions privacy

Customer Question
I have been stuck...

I have been stuck on terms & conditions privacy policy...nothing I do works to move it to the next steps on my Samsung 2016 model un55js7000fxza

Technician's Assistant: How old is your UN55JS7000FXZA?

2 yrs

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I don't know what happened to the remote..

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

The menu? Yes It works

Submitted: 3 months ago.Category: TV
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Answered in 1 hour by:
3/25/2018
TV Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
Still need help
Customer reply replied 3 months ago
Please
Customer reply replied 3 months ago
There are five steps and I can only get to the third one, the policy, in order to get the smart tv to get Netflix is, Hulu, etc...
TV Technician: Harry, Customer Service replied 3 months ago

Did you make sure to scroll all the way down?

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Customer reply replied 3 months ago
sir
TV Technician: Harry, Customer Service replied 3 months ago

Did you press OK or Select on your remote?

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Customer reply replied 3 months ago
When I turn on the tv...the weak or no signal prompt is on
TV Technician: Harry, Customer Service replied 3 months ago

Have you tried replacement batteries?

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Customer reply replied 3 months ago
I dont have the remote
Customer reply replied 3 months ago
I was using the menu button on the back of the tv
TV Technician: Harry, Customer Service replied 3 months ago

You don't have the remote? That is the issue.

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Customer reply replied 3 months ago
I have tried to download a remote but NONE of them seem to work
TV Technician: Harry, Customer Service replied 3 months ago

You need the physical remote

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Customer reply replied 3 months ago
Ahhh... ok.. thank
TV Technician: Harry, Customer Service replied 3 months ago

You're welcome!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 3 months ago
Will do
TV Technician: Harry, Customer Service replied 3 months ago

Thank you.

The star rating can be found at the top of the page

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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