TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a samsung 60 inch plasma smart TV and it won't power…

Customer Question
I have a samsung...

I have a samsung 60 inch plasma smart TV and it won't power on

Technician's Assistant: Is your Samsung TV connected to a surge protector or power strip?

No just a wall outlett

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

I will give it a shot

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

If I plug it in the red light blinks for a couple seconds then stops and went power on or anything

Submitted: 3 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
3/25/2018
TV Technician: Nathan, Installer replied 3 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,715
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Could you please tell me the model number from the back of the tv?

Ask Your Own TV Question
Customer reply replied 3 months ago
PN60E7000FFXZA
TV Technician: Nathan, Installer replied 3 months ago

Thank you for checking,

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2012 model tv, that type of failure wouldn’t be surprising. This tv is past its service life at this point, and plasma technology is long obsolete.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new 4k LED tv with a fresh warranty in the $700 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 3 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,715
30,715 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Panasonic 55 inch viera tv that is six years old.
I have a Panasonic 55 inch viera tv that is six years old. worked perfectly till this afternoon. tried to turn it on and nothing happened I unplugged it for a few minutes and plugged it back in but no… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a samsung smart tv65 inches for 2 years it just went
I have a samsung smart tv65 inches for 2 years it just went out it stopped working and the little red light just keep blinking … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I had a power failure and now my 60 inch Samsung tv keeps
Hi, I had a power failure and now my 60 inch Samsung tv keeps clicking on and off … read more
Nathan
Nathan
Installer
30,715 satisfied customers
My Panasonic TC-P50G15 TV stopped working. The LED light
My Panasonic TC-P50G15 TV stopped working. The LED light blinks 5 times whenever I try to power it up, which I have to do manually. It won't recognize the remote even after changing batteries.I went t… read more
Nathan
Nathan
Installer
30,715 satisfied customers
It won't turn on. the red light is blinking two times in
it won't turn on. the red light is blinking two times in rapid succession 5 times, and then it stops and goes back to a red light … read more
Nathan
Nathan
Installer
30,715 satisfied customers
Our TV won't turn on unless we unplug it and leave it
Our Phillips TV won't turn on unless we unplug it and leave it unplugged all night. In the lower left corner, there is a red light that blinks 6 times. … read more
Nathan
Nathan
Installer
30,715 satisfied customers
My Samsung Plasma TV is stuck in power saving mode and
my Samsung Plasma TV is stuck in power saving mode and clicks but won't turn on. I checked the capacitors and they look o.k. It a 7 year old 50 inch and I just discovered the power strip it had been a… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My lg 60 plasma tv power light would not stay on .every time
My lg 60 plasma tv power light would not stay on .every time I put the power on the red light keep on blinking and then shot off.could please give me some insite please...… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
samsung plasma 50 inch pn50b450b1dxza will not turn on. Upon
samsung plasma 50 inch pn50b450b1dxza will not turn on. Upon unplugging and re-plugging tv into outlet the "red" power light blinks for a few seconds, then goes away. When i push the power button, not… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
We just had a power outage while our Samsung Smart TV was on.
We just had a power outage while our Samsung Smart TV was on. When the power returned a loud buzzing sound start and won't stop....and the TV is not working, of course. We unplugged the set after a de… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
we have magnavox smart. very smart tv model # ***** it
we have magnavox smart. very smart tv model # ***** it won't turn on - seems to be stuck in standby as red light on front of tv is on...we press power 0 green light goes on for a few seconds then turn… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My samsung 50 in plasma, model code p/n50A550s1fxza, serial
My samsung 50 in plasma, model code p/n50A550s1fxza, serial 846v3cmq905713y,won't power up.Pressing power button and it clicks like it is powering up. The red light blinks like normal. The screen slig… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
We bought a 42 inch pioneer about nine years ago not watched
We bought a 42 inch pioneer about nine years ago not watched much. My husband went to turn it on and he heared a pop TV stand by light on but green light will not stay on. Is the TV shot or could it b… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a 46 inch plasma TV bought it in the spring of 2008.
I have a 46 inch plasma TV bought it in the spring of 2008. Having an issue it won't turn on. The red light near the power switch blinks on and off, and when one tries to turn on the TV it won't come … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
My Samsung plasma television wont turn on. The red standby
My Samsung plasma television won't turn on. The red standby light does come on, and the power source is working. This may be a result of a power outage that happened while I was away from home today..… read more
COMP_GURU
COMP_GURU
Management Engineering IT
Vocational, Technical or Trade Scho
7 satisfied customers
I have a 50 inch Samsung plasma TV and the sound has stopped
I have a 50 inch Samsung plasma TV and the sound has stopped working. It is not making funny sounds just no sound at all.… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have a 50 panasonic Plasma TV. Went to turn on and no picture
I have a 50" panasonic Plasma TV. Went to turn on and no picture no sound. Any suggestions?… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a 42 inch Philips Plasma TV with Ambilight. I won this
I have a 42 inch Philips Plasma TV with Ambilight. I won this TV in a ESPN contest about 6 yrs ago. In the past couple of months, the bottom half of the screen would go black without picture for the f… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x