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Sensor light won,t go out. Insignia ns32d311na15. No only…

Customer Question
Sensor light won,t go...

Sensor light won,t go out

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Insignia ns32d311na15

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No only the volumn and off-on dont work

Submitted: 4 months ago.Category: TV
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Answered in 33 minutes by:
3/25/2018
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,385
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

I am sorry I am having trouble understanding your question do you mean power-light on the front of the set?

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Customer reply replied 4 months ago
the power light in bottom left corner
TV Technician: Anthony_Infotech, Technician replied 4 months ago

So is the power-light lit as though the set is ON or OFF (USUALLY RED FOR off)

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

Yes is not what I was expecting you to say,please read again what I have said there are two options here

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TV Technician: Eldon, Technician replied 4 months ago
Eldon
Eldon, Technician
Category: TV
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

Can you explain a bit more: are you saying that the tv won't even turn on or operate?
Or that it comes on and works properly, but the indicator light in the corner stays on all the time?

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TV Technician: Eldon, Technician replied 4 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Customer reply replied 4 months ago
i,ve got light problem .but i cannot get the volume and on/off to work with the remote
TV Technician: Eldon, Technician replied 4 months ago

So the insignia tv remote is not controlling the tv volume?
Or the issue is with a different remote such as cable/satellite?

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