Facing TV Problems? Ask a TV Technician.
Welcome to the site! I'm Dan. I'm just going over the details of your question. Please let me know when you're in the chat.
Hey there! It looks like you and I just missed each other by a couple of minutes earlier today. When you see this message, please give me the model number from the back of the TV. Also, I really need to see a picture of your TV screen so I can diagnose this for you (Hint: use the "Add Files" link on your chat window).