How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 3022
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Top half of tv is very dark, it just shipped from florida to

Customer Question

Top half of tv is very dark, it just shipped from florida to connecticut
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: yes
JA: Was there a power outage recently?
Customer: no
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: TV
Expert:  Dan replied 7 months ago.

Welcome to the site! I'm Dan. I'm just going over the details of your question. Please let me know when you're in the chat.

Customer: replied 7 months ago.
Expert:  Dan replied 7 months ago.

Hey there! It looks like you and I just missed each other by a couple of minutes earlier today. When you see this message, please give me the model number from the back of the TV. Also, I really need to see a picture of your TV screen so I can diagnose this for you (Hint: use the "Add Files" link on your chat window).