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I want to turn the automatic turn off. Un50eh6000fxza

I want to turn...

I want to turn the automatic turn off

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Un50eh6000fxza Samsung

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Where do I find that

Technician's Assistant: The TV Technician will be able to walk you through that. How long has this been an issue with your Samsung? What happened right before this?

Every six hours the tv automatically turns off

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No thank you

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Answered in 15 minutes by:
3/25/2018
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,481
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
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Welcome to the site! I'm Dan. I'm just going over the details of your question. Please let me know when you're in the chat.

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Customer reply replied 4 months ago
Ready

OK. I am pulling up some literature on your TV now.

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You will need the original remote. Press MENU and then navigate to the SETUP menu. In there, navigate to OTHER FEATURES and then to ECO SOLUTION. There are 2 options under that heading that you want to turn off. They are "No Signal Power Off" and also "Auto Power Off." Changing those options to "OFF" will fix this.

I really hope that answers your question! Let me know if you need anything else. Oh, and please take a second to rate the service I provided (there should be a 5-star scale on your page somewhere). Don't worry, that won't close your question and you can still respond back at any time.

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Customer reply replied 4 months ago
Thank you done it's just a pain when weekends come and every six hours or so it automatically goes off and usually during a movie lol again thanks lots of help

My pleasure! If you need anything else, just ask.

Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,481
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified
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Dan
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,481
7,481 Satisfied Customers
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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