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I cannot seem to initiate channels with my new LG55ju. It is…

Customer Question
I cannot seem to...

I cannot seem to initiate channels with my new LG55ju

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Pearl..It is only 1 day old so a new setup. It is a LG55 UJ7700

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Youtube and Netflix both worked.

Technician's Assistant: How long has this been an issue with your? What happened right before this?

The TV is brand new but the old one had no issues.

Submitted: 3 months ago.Category: TV
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Answered in 2 minutes by:
3/25/2018
TV Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,271
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 3 months ago

What do you mean by "initiate channels"? And what is connected to the TV specifically that you're trying to get channels from (example: cable box via HDMI, antenna, etc.)?

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TV Technician: Aric, Technician replied 3 months ago

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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