Facing TV Problems? Ask a TV Technician.
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First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:
(#) symbol under the 9 key
Find any buttons with those labels and use them to attempt to correct the picture size. If you are unable to find those buttons, or they don't help, then the settings are hidden deeper in the Cable Box and I will need the BRAND and MODEL of the cable box.
Okay so it's DirecTv- thank you. Hang on please.
So you need to follow DirecTv's steps below as the picture size is being controlled by the settings on the box- not your TV:
Do you need further assistance with this?
Did you view the link I posted above?? If so and you still can't get the settings then call DirecTv since they OWN this equipment and are responsible for it's functionality.
I don't handle any of that- i'm not a billing agent or customer support rep. I'm a technician. You can handle your own refunds, billing, etc. etc. etc. using the site help pages not by replying here.
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