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Entire picture about size of 32 in tv. Centered to left old…

Customer Question
Entire picture about size...

Entire picture about size of 32 in tv. Centered to left old screen. Think it happened with child playing with remote.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sharp LC-80LE857U about 4 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv works as normal...guide, channels, etc. on direct tv... all other TVs in house working normally

Technician's Assistant: How long has this been an issue with your LC-80LE857U? What happened right before this?

Happened yesterday. Child had remote. Took a look at screen and it had shrunk.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Yes..hold a moment. In upper rt screen, above HDM1 it reads “STB Refsw Design

Submitted: 3 months ago.Category: TV
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Answered in 5 minutes by:
3/25/2018
TV Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,281
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 3 months ago

First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:

Aspect

Zoom

HD Zoom

Ratio

(#) symbol under the 9 key

Find any buttons with those labels and use them to attempt to correct the picture size. If you are unable to find those buttons, or they don't help, then the settings are hidden deeper in the Cable Box and I will need the BRAND and MODEL of the cable box.

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Customer reply replied 3 months ago
I rebooted, did that yesterday as well, no change, pic returned small. None of those buttons show up on direct tv remote. The tv remote has been working but now when “menu” selected the tv screen shows “no operation available at tv + web”
TV Technician: Aric, Technician replied 3 months ago

Okay so it's DirecTv- thank you. Hang on please.

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TV Technician: Aric, Technician replied 3 months ago

So you need to follow DirecTv's steps below as the picture size is being controlled by the settings on the box- not your TV:

https://www.att.com/esupport/article.html#!/smb-directv/KM1182366

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TV Technician: Aric, Technician replied 3 months ago

Do you need further assistance with this?

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Customer reply replied 3 months ago
the direct tv remote will change channels, etc but does not show any pic size options. The tv remote will not either
TV Technician: Aric, Technician replied 3 months ago

Did you view the link I posted above?? If so and you still can't get the settings then call DirecTv since they OWN this equipment and are responsible for it's functionality.

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Customer reply replied 3 months ago
Please refund the 26 I paid to talk to you on the phone
TV Technician: Aric, Technician replied 3 months ago

I don't handle any of that- i'm not a billing agent or customer support rep. I'm a technician. You can handle your own refunds, billing, etc. etc. etc. using the site help pages not by replying here.

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TV Technician: Aric, Technician replied 3 months ago

Goodbye.

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TV Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: TV
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Experience: IT at Justanswer
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