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My digital tv has empty database. Lcdtv. No just dtv and…

Customer Question
My digital tv has...

My digital tv has empty database

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Lcdtv

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No just dtv and tv.. hdmi wotks

Technician's Assistant: How long has this been an issue? What happened right before this?

A few days..got a messages had to retune because channels were changing

Submitted: 3 months ago.Category: TV
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Answered in 2 minutes by:
3/25/2018
TV Technician: Steven, Technician replied 3 months ago
Steven
Steven, Technician
Category: TV
Satisfied Customers: 2,802
Experience: Ma. Master Technician Lic. Authorized Warranty Support.
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Hi, my name is ***** ***** you available to chat?

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TV Technician: Steven, Technician replied 3 months ago

Are you using a antenna with this TV to receive channels or a cable/provider box?

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Customer reply replied 3 months ago
Antennae
TV Technician: Steven, Technician replied 3 months ago

Thank you, ***** ***** will need to select the auto tune from your menu and rescan the DTV to load channels, what is the model number of your TV?

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Customer reply replied 3 months ago
Dont know model it is lcd tv
TV Technician: Steven, Technician replied 3 months ago

Do you know how to re-scan to load channels?

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Customer reply replied 3 months ago
I am doing it now. I will let u know if it doesnt work
TV Technician: Steven, Technician replied 3 months ago

Okay thank you, ***** ***** you select DTV?

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TV Technician: Steven, Technician replied 3 months ago

Has it finished?

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TV Technician: Steven, Technician replied 3 months ago

Any luck auto programming the channels?

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