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My 900 e tv .my tv control when I press tv on y my control…

Customer Question
My 900 e...

My 900 e tv .my tv control when I press tv on y my control it goes to hdmi 2 instead of hdmi 1

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It is 1 year old . it is the 900 e 65 in

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes .no

Technician's Assistant: How long has this been an issue? What happened right before this?

Just recently . the was an internet problem

Submitted: 3 months ago.Category: TV
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Answered in 5 minutes by:
3/25/2018
TV Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,328
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 3 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 3 months ago
sony xbr 900 65e
TV Technician: Shahid, Technician replied 3 months ago

Thanks

What video source is hooked into HDMI-1 input of the TV?

Also, do you get a picture on the TV when it goes to HDMI-2 input?

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