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I subscribed to Dekkoo but it will not play on my TV.

Customer Question
I subscribed to Dekkoo...

I subscribed to Dekkoo but it will not play on my TV

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

I subscribed to dekkoo on my computer and when I entered the code from my tv 8TGA the respond says it was not correct

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No. Iwant the activationnon my TV

Submitted: 3 months ago.Category: TV
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Answered in 12 hours by:
3/25/2018
TV Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,608
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
Still need the assistance, thank you.
TV Technician: Harry, Customer Service replied 3 months ago

Where did you enter the code into?

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Customer reply replied 3 months ago
Entered code on my TVsd directed
TV Technician: Harry, Customer Service replied 3 months ago

Where did you enter it?

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Customer reply replied 3 months ago
Entered it on my computer
Customer reply replied 3 months ago
You call me and I won't charge you a penny.
TV Technician: Harry, Customer Service replied 3 months ago

I am not sure what you mean

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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