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Why does the tv go dark and then the picture returns to

Customer Question
Why does the tv...

Why does the tv go dark and then the picture returns to normal

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It’s a 5 series and it a couple of weeks old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes to both questions

Technician's Assistant: How long has this been an issue? What happened right before this?

It has went on ever since I got it

Submitted: 3 months ago.Category: TV
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Answered in 3 hours by:
3/25/2018
TV Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,320
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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TV Technician: Shahid, Technician replied 3 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 3 months ago
Model UN50M5300AFXZA the only thing hooked up to it is Durect tv nothing else
Customer reply replied 3 months ago
It’s direct tv
TV Technician: Shahid, Technician replied 3 months ago

OK, following troubleshooting step should be tried that might help
- Have you tried to disconnect TV and cable box power cords from the power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 3 months ago
Did not work
TV Technician: Shahid, Technician replied 3 months ago

OK, can you connect a different video source such as DVD player etc to this TV as a test to see if the problem occurs while playing back a DVD disc?

This way we will confirm the TV and the Directv box to figure out which one is at fault

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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