TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

TV won't turn on. And it is lit up. We reset it once a

TV won't turn on ...

TV won't turn on

Technician's Assistant: Is your TV connected to a surge protector or power strip?

Yes and it is lit up

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Yes

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

We reset it once a couple weeks ago

Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
3/24/2018
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,441
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
Customer reply replied 3 months ago
No

Please try to get the model number off the back of the tv. If not:
-when did you buy the tv?
-what brand is the tv?
-what size is the screen?
-is it LED or LCD or Plasma or?

Ask Your Own TV Question
Customer reply replied 3 months ago
50pg20-ua
Maybe 10 years
LG
50"
Plasma

Have you tried unplugging the tv POWER cord for 3 full minutes?

When you plug it in, press power on the tv (not remote), is there any sign of life like LED on front on or blinking?

Ask Your Own TV Question
Customer reply replied 3 months ago
several times
No blinking

Can you tell me about your electronics experience? Because I'm very sorry to say, this is going to be an internal failure that requires very complex diagnosis and parts inside the tv be replaced. If you want to DIY, let me know and I may be able to help you with that here (this depends mostly on your previous electronics experience). Otherwise you will need to use local repair shop but I don't recommend for a 10 year old tv... it will cost as much as a new 50" tv that will have a fresh warranty, better picture, more features, etc.

I know this is bad news and very upsetting but please understand I am here to provide an honest answer. I hope you will submit a 5 star rating at the top of this page and not base the rating on the fact that your tv needs parts or services outside of our control. If for some reason you don't feel I should get 5 stars, please do not rate and just let me know and I will follow up with you here.

Maybe you're thinking- "It wasn't worth it"... Well in fact, for years I worked for a repair shop that still charges $120 up front for an in home diagnosis. So by using this service you actually saved a ton of time and money.

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,441
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
Ask your own question now

What happened? It appeared you understood using this service saves you time and money, yet you seem to have withdrawn your payment :(

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike G. Your Own Question
Mike G.
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,441
8,441 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

Mike G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My 65" JVC LT6N550A LED TV has lost picture but still has
Hi, my 65" JVC LT6N550A LED TV has lost picture but still has sound. It went out a few months ago but because it's our second back up TV we haven't bothered in chasing a fix until now. A couple of wee… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a 42CS560-42 CCFL 1080P HDTV that I can not get to
I have a 42CS560-42 CCFL 1080P HDTV that I can not get to turn on. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Model #LD-4680 - TV won't turn on - we tried a new
Model #LD-4680 - TV won't turn on - we tried a new motherboard and it didn't work. has adequate power supply , remote has good batteries and it refuses to turn on. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Sharp tv will not turn on. I have tried the reset by holding
My Sharp tv will not turn on. I have tried the reset by holding the vol down and the channel down but no luck.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Hey there, my Philips 46" LCD TV just shut off randomly and
Hey there, my Philips 46" LCD TV just shut off randomly and won't turn back on, I've replaced the fuse to the right of the power plug and confirmed there is power there but I'm still getting nothing. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
We have a Sanyo Flatscreen tv model # XXXXX and it turns
We have a Sanyo Flatscreen tv model # XXXXX and it turns itself off. Most times we can turn it back on but last and today, no. We had it in repair shop and they supposedly replaced the on/off switch. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Getting WI logo instead of Vizio TV logo – Please help
My VizioTV will not get past the WI logo on the screen and will not turn on. Is there a restart button I can push?… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have an audiovox FPE2306 TV that won't turn on. I've tried
I have an audiovox FPE2306 TV that won't turn on. I've tried changing remote batteries, unplugging and plugging, resetting cable box, no luck. Won't turn on from the on/off button on the set either. P… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My daughter tried to turn on the tv with remote and pressed
My daughter tried to turn on the tv with remote and pressed the menu key by accident and now the tv won't turn on by remote or button on tv. The light on the Vizio name is XXXXX XXXXX in orange. What … read more
alr3d
alr3d
owner
High School or GED
764 satisfied customers
The TV screen is black and can only here the sound. Started this
The TV screen is black and can only here the sound. Started this a few days ago and now cannot get a picture on any channel or through the dish.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My Sanyo 42" TV just quit working was watching a show and it
My Sanyo 42" TV just quit working was watching a show and it shut off all of a sudden and now will not turn on or do anything... is there a reset button or something I bought this TV about a month ago… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My LG 55LV4400 wont turn on. Was working last night and this
My LG 55LV4400 won't turn on. Was working last night and this morning just showing the red light indicator on bottom left. I have unplugged the power twice so far without any change.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Just bought an 47" LG4400 less than 3 weeks ago, we have it
Just bought an 47" LG4400 less than 3 weeks ago, we have it connected to our cable box with an HDMI cable. Today the picture went black but we still have sound. We also have a sound bar and wireless s… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Sony Bravia V Series HD TV purchased 1.5 years ago.
I have a Sony Bravia V Series HD TV purchased 1.5 years ago. Its been great! I just moved, plugged it in and it keeps turning off after a few seconds. It goes on to standby? Please help -… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My RCA TV screen goes black after a brief time when I turn
My RCA TV screen goes black after a brief time when I turn it on. The power supply is fine the on light stays lit. This happened once before about 3 weeks ago but after fiddeling with the remote I was… read more
Ron
Ron
359 satisfied customers
I have a Mitsubishi TV model # WD-65731. The TV suddenly turned
I have a Mitsubishi TV model # XXXXX The TV suddenly turned itself off and will not turn on again. The "timer" light blinks when we reset the power, and the audio still works, but no picture appears a… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
We have an RCA RS2767iF-A 5 disc CD changer. The CD drawer
We have an RCA RS2767iF-A 5 disc CD changer. The CD drawer won't respond to commands at all. When we plug it in, the drawer tries to turn one space, then tries to close, but only moves in only about a… read more
Joe
Joe
Associate Degree
484 satisfied customers
Our Panasonic PT-50LC13 worked fine until a couple of weeks
Our Panasonic PT-50LC13 worked fine until a couple of weeks ago when it started taking longer and longer for the lamp to come on. Once on, it worked fine until one day the lamp just would not come on … read more
Joe
Joe
Associate Degree
484 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x