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I bought a Hitachi/Roku TV about a year ago. I had no idea…

Customer Question
I bought a Hitachi/Roku...

I bought a Hitachi/Roku TV about a year ago. I had no idea that they charged a fee. They turned my Roku off without warning and now I have no TV. I gave them a credit Card number and the payment is pending. They finally told me I probably would not have TV till Monday. Is this normal?

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

It shows the opening screen....Hitachi....Roku....that goes of and comes back on..again and again

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

Everything is still connected. It was working fine till they cut it off. I just want to know, is this a normal Roku thing?

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Can you help me get my TV back on? Is this a Roku ripoff or, is it real?

Submitted: 2 months ago.Category: TV
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Answered in 2 hours by:
3/25/2018
TV Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,395
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
please
TV Technician: Harry, Customer Service replied 2 months ago

It sounds like you called a scam company pretending to be ROKU

What is the number that you called?

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Customer reply replied 2 months ago
I'm not sure. My son was on the phone with them 2 or 3 hours. I'm not at home right now so I haven't a clue.
They said you had to have a subscription to use Roku. I know nothing about these things but I do know my TV won't come on and I am not happy.
TV Technician: Harry, Customer Service replied 2 months ago

Unfortunately, it sounds like you were scammed.

ROKU does not require that you call them and pay anything so it is likely that you or your son called a fake company.

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Customer reply replied 2 months ago
Well great.
TV Technician: Harry, Customer Service replied 2 months ago

Unfortunately, this is a common scam.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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