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I am staying at a friend’s condo and last night when I hit…

Customer Question
I am staying at...

I am staying at a friend’s condo and last night when I hit the System On/Off button to activate the TV , all that happened was the screen showed a wide blue band with the message No video signal. The remote control did appear to go through all of the various choices on the buttons below the System one( CBL, TV, MENU..etc) ...but I am without any TV ...

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes, there are three cables...

Technician's Assistant: Was there a power outage recently?

No

Submitted: 3 months ago.Category: TV
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/24/2018
TV Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
I just did the same thing I had done for the first 5 days here in the condo I am visiting....the owner is away....and the screen is still showing a blue band of colour with the words No video signal.
Customer reply replied 3 months ago
I do not want to pay $26.00 to correct this problem....I am only here for a few more days and we have another TV that is serviced by Spectrum that doesn’t this problem.
TV Technician: Harry, Customer Service replied 3 months ago

This is a paid service. Do you want to continue?

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Customer reply replied 3 months ago
I don’t understand what you mean by a paid service....the owner told me to contact Spectrum and they would help me solve whatever technical issue this particular TV is having....I already gave a credit card number for what I believed was a $5.00 refundable cost to initiate contact with Spectrum....perhaps I have inadvertently contacted some other service.
I DO NOT wish to continue this online contact. I will let the owner of the condo know about my inability to have the problem corrected .
TV Technician: Harry, Customer Service replied 3 months ago

OK

Contact customer service 1-***-***-****

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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