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Why can‘t we get Prezi.com play on our smart 4K TV? 14

Customer Question
Why can‘t we get...

Why can‘t we get Prezi.com play on our smart 4K TV?

Technician's Assistant: How old is your 4K?

14 months

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV Menü workd! Other inputs work well

Technician's Assistant: How long has this been an issue with your 4K? What happened right before this?

Since we started with Prezi! It tells us the Samsung browser doesn‘t like this SW package

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No, please

Submitted: 3 months ago.Category: TV
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Answered in 2 hours by:
3/24/2018
TV Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,626
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
please, still need an answer
TV Technician: Harry, Customer Service replied 3 months ago

Unfortunately, you cannot use Prezi.com on your TV

Ask Your Own TV Question
Customer reply replied 3 months ago
Ridiculous response! We knew that
The question is WHY, and that question has not been answered
Will tell everybody to NEVER request anything thru this channel
The charge of $ 38 for such a response is CRAZY ��
TV Technician: Harry, Customer Service replied 3 months ago

OK

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Customer reply replied 3 months ago
No service required
TV Technician: Harry, Customer Service replied 3 months ago

OK

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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