TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Re my TV my screen shows Netflix display of movies ... I…

Customer Question
Re my TV my...

Re my TV my screen shows Netflix display of movies ... I cannot get the screen out of that, but vocally I can get any program I want but I cannot change the screen

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

One white two black

Technician's Assistant: Was there a power outage recently?

No ... I was in the middle of watching when screen froze

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
3/24/2018
TV Technician: Mike G., Technician replied 4 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,609
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I guess i need you to help me be able to get an upgrade so i
thank you. i guess i need you to help me be able to get an upgrade so i can get Netflix on my tv. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
When watching netflix or amazon movies the TV is constantly
when watching netflix or amazon movies the TV is constantly halting the movie to "Load". I have no trouble with the Belkin router on a number of computers around the house. When I go to the "connectio… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
My tv has sound but the picture is snowny. LG webs TV UF
It shows Netflix app but soon as you push play it goes snowy… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I had a vizio model E60C3 tv that starts to look dark in
I had a vizio model E60C3 tv that starts to look dark in diferent parts of the screen … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My tv tv menu and Netflix home screen is in color but movies
My tv tv menu and Netflix home screen is in color but movies are playing in black and white I have no cords hooked to the tv except power cord connected through wifi … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
My Sony Bravia KDL40EX640 screen froze as I was loading a
My Sony Bravia KDL40EX640 screen froze as I was loading a Netflix TV show. When I pressed Home to return to my regular TV (Direct TV) the screen went black/blank and no matter what I press on either m… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
42" LG Smart TV has stopped playing next video on Youtube,
42" LG Smart TV has stopped playing next video on Youtube, says it is loading but just shows turning circle in middle of screen and often just loses WiFi signal, have to wait a few minutes before relo… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Samsung UN55JU6500 55" 4K. We installed it about one
I have a Samsung UN55JU6500 55" 4K. We installed it about one month ago. It has been running fine. We have watched Netflix movies on it. Last night the app Netflix froze. How do I unfreeze it?… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have two issues with my 50" Panasonic HGTV. The first is
I have two issues with my 50" Panasonic HGTV. The first is that the unit will just shut off sometimes in the middle of watching a show or movie with no notice. I just shuts off. I use the TV while str… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a KDL 46WL140. Im having a problem with internet content strea
I have a KDL 46WL140. I'm having a problem with internet content streaming very small screen size...particularly with Netflix. Regular Direct TV scales screen size fine. My TV is connected to modem wi… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
My moms Samsung TV (Series 6000, purchased in Dec 2011) is
My mom's Samsung TV (Series 6000, purchased in Dec 2011) is wonderful....however when we try to watch DVD's there is a VERY loud background Buzzzzz sound that drowns out the sound from the DVD. As I t… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
We are constantly getting dropped signals when watching Netflix
We are constantly getting dropped signals when watching Netflix between the hours of 6-9pm. We have a Panasonic viera with the panasonic adapter. we had the cable tech come out and measure our signal … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a JVC TV Plasma 42" year I forget maybe 2002 or 2003.
I have a JVC TV Plasma 42" year I forget maybe 2002 or 2003. Before few months ago I notice a line in the middle of the screne when watch a movie or a program, now when I turn on the TV watching a mov… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Sony KP-51WS510 -51" 16:9 Hi-scan Projection TV Suddenly dramatically
Sony KP-51WS510 -51" 16:9 Hi-scan Projection TV Suddenly dramatically out of focus on edges but not in the middle of screen. On edges, text shows up as red, yellow and green slightly offset from each … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
My wife lost the remote last night for our LG fairly new 27
My wife lost the remote last night for our LG fairly new 27 inch TV. We eventually found the remote but by then I had punched a button on the right hand side of the TV where there are several items. T… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have my computer hooked to my big screen hdtv it is hooked
I have my computer hooked to my big screen hdtv it is hooked up through a hdmi cable I am trying to get Netflix Instant movies,but i can not get it to come on the tv I have called the netflix people t… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Sidebars suddenly appeared about a week ago, mostly with commercials
Sidebars suddenly appeared about a week ago, mostly with commercials but also with regular programming. They sporadically appear on both local and national channels. Most of the time I have wide scree… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have always time recorded programs that played at inconvenient
I have always time recorded programs that played at inconvenient hours, like in the middle of the night, onto my vcr/dvd recorder. Recently I switched my tv service to Verizon's fios. Now when I turn … read more
James W
James W
Account Executive
Bachelor's Degree
2,959 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x