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Cannot view Prime Movies on TV. Screen. is blank but sound…

Customer Question
Cannot view Prime Movies...

Cannot view Prime Movies on TV. Screen. is blank but sound is there.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

There is a HDMI cable..

Technician's Assistant: Was there a power outage recently?

NO

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/24/2018
TV Technician: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,764
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 4 months ago

What is the model number off of the back of your TV and how old is it? Right now I have no details as to what equipment you're referring to.

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