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I'm trying to reset a password unsuccessfully. on my new…

Customer Question
I'm trying to reset...

I'm trying to reset a password ***** on my new Samsung smart tv. When I enter an incorrect password, the screen goes to the beginning asking (again) for my email. Can you help

Technician's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

About 5 hours give or take

Technician's Assistant: Do you plan on doing the work yourself?

Yes. Is it really "work"?

Technician's Assistant: Anything else we should know to help you best?

Just trying to connect to Samsung account. the password ***** ***** problem

Submitted: 3 months ago.Category: TV
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Customer reply replied 3 months ago
model # UN28M4500AF. Approximately 5 or 6 hours old.
Customer reply replied 3 months ago
Are you there?
Customer reply replied 3 months ago
How do I get my $5:00 back?
Answered in 3 hours by:
3/23/2018
TV Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
My wife figured it out. I appreciate your untimely response but, at this point, I just want my $5:00 refund. Thank's in advance for your facilitation of this request.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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