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I have a samsung smart tv and I have Bluetooth transmitter…

Customer Question
I have a samsung...

I have a samsung smart tv and I have Bluetooth transmitter for Bluetooth headphones. When I watch tv the head phones work fine but when I go to amazon I lose the sound

Technician's Assistant: What Samsung model do you have? How old is it?

Un60ju6400fxza

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It works fine until I use my WiFi to conect to Amazon tv

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

I did not use amazon before, it started when I signed up for amazon

Submitted: 3 months ago.Category: TV
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Answered in 2 hours by:
3/23/2018
TV Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,600
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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