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I have a small old LG tv, model CF14J5OK. The remote is lost…

Customer Question
I have a small...

I have a small old LG tv, model CF14J5OK

Technician's Assistant: How old is your CF14J5OK?

The remote is lost and I got a pirate remote Now I need the code of the tv to get the remote working

Submitted: 4 months ago.Category: TV
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Customer reply replied 4 months ago
The tv is between 12 and 15 years old
Answered in 1 hour by:
3/23/2018
TV Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,650
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I don't want a phone call. I just need the code for the model LG tv as I mentioned to get a pirate remote control working please.
TV Technician: Harry, Customer Service replied 4 months ago

What is the make/model of the remote?

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Customer reply replied 4 months ago
It is a CANDI.
TV Technician: Harry, Customer Service replied 4 months ago

Which model? I cannot locate a Candi remote.

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Customer reply replied 4 months ago
There is no model name or number on it, nor on the instructions.
TV Technician: Harry, Customer Service replied 4 months ago

Where did you buy the remote?

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Customer reply replied 4 months ago
In Bellville, South Africa
TV Technician: Harry, Customer Service replied 4 months ago

I have never heard of a CANDI remote and I can't find anything about it on the internet either

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Customer reply replied 4 months ago
I couldn't either, that's why I contacted you as being an expert.
Customer reply replied 4 months ago
They call it an unversal remote control for tv.
TV Technician: Harry, Customer Service replied 4 months ago

It is extremely rare to have a device that cannot be located at all -- Are you sure that you bought a legitimate product?

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Customer reply replied 4 months ago
A well-trusted company - POPE tv installations - bought it for me.
TV Technician: Harry, Customer Service replied 4 months ago

In this case, I would suggest that you contact them because I am not able to locate any information on their remote.

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Customer reply replied 4 months ago
I guess that is what I have to do.
Thank you for your time and effort.
How do I get the money back that I paid?
TV Technician: Harry, Customer Service replied 4 months ago

You can contact customer service

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Customer reply replied 4 months ago
Thank you.
TV Technician: Harry, Customer Service replied 4 months ago

You're welcome

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