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My element power on tv is frozen on the logo screen the

Customer Question
My element power on...

My element power on tv is frozen on the logo screen the buttons for remote wont work for it either

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Element TV?

Yes red yellow and blue for a DVD player

Technician's Assistant: Was there a power outage recently?

White sorry

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not that I know of it was working fine last night

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/23/2018
TV Technician: Mike G., Technician replied 4 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,615
Experience: 10 Years Audio Video Repair & Setup
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Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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