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I have sound but no picture. I think both types. I pressed…

I have sound but...

I have sound but no picture.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes, I think both types.

Technician's Assistant: Was there a power outage recently?

No!

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Yes, I pressed the TV button on the remote, and all I get is a hissing sound.

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Answered in 1 minute by:
3/23/2018
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,334
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem

Ask Your Own TV Question

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

Ask Your Own TV Question
Customer reply replied 4 months ago
Model Number: LG 32LF5600-UB
Both a cable box and a DVD/VHF player are connected to the TV.

OK, following troubleshooting step should be tried that might help
- Have you tried to disconnect TV and cable box power cords from the power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,334
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other TV Specialists are ready to help you
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Electrotech2017
Electrotech2017, Audio and Video Technician
Category: TV
Satisfied Customers: 694
Verified
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Shahid
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Category: TV
Satisfied Customers: 13,334
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