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I cannot get my Sony TV to come on. I got it 2 years ago…

Customer Question
I cannot get my...

I cannot get my Sony TV to come on.

Technician's Assistant: What Sony model do you have? How old is it?

I got it 2 years ago from Walmart. I don't know the model.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can't turn it on at all. I just put new batteries in the remote so it's not that.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I can't think of anything.

Submitted: 3 months ago.Category: TV
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Answered in 5 minutes by:
3/22/2018
TV Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,302
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 3 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- Does power indicator light on TV turn On solid or blink when press power button?

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Customer reply replied 3 months ago
I. don't know what the problem is. I have put my correct credit card number in several times. Everybody else accepts it with no problems
TV Technician: Shahid, Technician replied 3 months ago

We can still continue the troubleshooting here in text chat, could you please reply to the following info-requests

- Could you please get me the complete model number written on back cover or side panel of the TV?

- Does power indicator light on TV turn On solid or blink when press power button?

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Customer reply replied 3 months ago
The model number is ***** The power indicator light does not appear to come on or blink.
TV Technician: Shahid, Technician replied 3 months ago

OK, following troubleshooting step should be tried that might help

- Have you tried to disconnect TV power cord from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 3 months ago
I tried, but still nothing. I have a repairman coming to the house tomorrow. Thanks for trying to help.
TV Technician: Shahid, Technician replied 3 months ago

OK, sounds good!

Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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