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I’m trying to hook my DVD player to my cable box. I’m using…

Customer Question
I’m trying to hook...

I’m trying to hook my DVD player to my cable box. I’m using an Ethernet cord because the wireless connection doesn’t reach this end of the house. It’s a long house

Technician's Assistant: Who makes your media player? How old is it?

Samsung

Technician's Assistant: What have you tried so far with your Samsung media player?

I called them and we did a complete reser

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No Thanks

Submitted: 3 months ago.Category: TV
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Answered in 1 minute by:
3/22/2018
TV Technician: Jason Jones, Customer Service replied 3 months ago
Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 19,200
Experience: Several years of troubleshooting.
Verified

Hello,

My name is***** will be the person helping you today.

Are you having problems connecting via the Ethernet cord? May I ask how long the cord is?

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Customer reply replied 3 months ago
The Ethernet cord is about 3 ft
TV Technician: Jason Jones, Customer Service replied 3 months ago

May I ask how long the cord is?

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TV Technician: Jason Jones, Customer Service replied 3 months ago

Okay. How far away is the modem/router?

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