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HAVing a problem pairing the remote with the tv can you

Customer Question
HAVing a problem pairing...

HAVing a problem pairing the remote with the tv can you please help

Technician's Assistant: What is the model of your TV?

Qlep Samsung 55 inch

Technician's Assistant: What menu options can you access, if any?

None can’t get past choosing the language

Submitted: 3 months ago.Category: TV
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Answered in 5 hours by:
3/22/2018
TV Technician: Nathan, Installer replied 3 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,701
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Please unplug power to the tv,

take the batteries out of the remote,

put in a new fresh set of batteries,

plug tv in, power back on,

then press and hold the home (house) button on the remote for 15 seconds, and let me know what happens please.

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