How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 3022
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

HAVing a problem pairing the remote with the tv can you

Customer Question

HAVing a problem pairing the remote with the tv can you please help
JA: What is the model of your TV?
Customer: Qlep Samsung 55 inch
JA: What menu options can you access, if any?
Customer: None can’t get past choosing the language
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Please unplug power to the tv,

take the batteries out of the remote,

put in a new fresh set of batteries,

plug tv in, power back on,

then press and hold the home (house) button on the remote for 15 seconds, and let me know what happens please.