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Television keeps shutting off an freezes when we try to

Customer Question
Television keeps shutting off...

Television keeps shutting off an freezes when we try to change the channels,

Technician's Assistant: What's the brand and model number of your TV? How old is it?

I will chk

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No all other TVs are fine, this is about 8 to 10 years old. it is RCA

Technician's Assistant: How long has this been an issue with your RCA? What happened right before this?

The same thing, it keeps shutting off

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No The box will say Hold

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/22/2018
TV Technician: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,778
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 4 months ago

What's the model number off of the back of the TV? Also does the set physically shut down (OFF) or does it simply lose picture and sound?

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