TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Picture too wide for screen. Sorry will have to get it -will…

Customer Question
Picture too wide for...

Picture too wide for screen

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sorry will have to get it -will try again later

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Have a Visio E390VL Full HD

Technician's Assistant: How long has this been an issue with your E390VL? What happened right before this?

Picture does not fit the screen horizontally

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
3/21/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,331
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 4 months ago

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

Ask Your Own TV Question
Customer reply replied 4 months ago
Cable box
TV Technician: Shahid, Technician replied 4 months ago

OK, was the TV showing normal size picture with the same cable box before this problem occurred?

Ask Your Own TV Question
Customer reply replied 4 months ago
Disconnrct -It appears you bait snd switch - this is pure horse manure to put it innon offensive terms
TV Technician: Shahid, Technician replied 4 months ago

NOTE: The phone call or any other offer is automated and did not send by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Samsung 6350 50 inch Def TV that I cannot get the
I have a Samsung 6350 50 inch Hi Def TV that I cannot get the picture mode to work correctly while watching sports it cuts off the sides… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Turned on tv and have perfect sound but only about an inch
Turned on tv and have perfect sound but only about an inch of picture from the top. It's a visio flat screen.… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
connecting a dell laptop 6400 to visio E371va and the tv screeen
connecting a dell laptop 6400 to visio E371va and the tv screeen does not display the same as laptop… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Re VIZIO E470i-A0 47-inch 1080p 120Hz LED Smart HDTV I purchased
Re VIZIO E470i-A0 47-inch 1080p 120Hz LED Smart HDTV I purchased my set from Amazon Jun 14, 2013. I'm using Comcast XFINITY. Problem: The picture is to large ... cuts off both top and bottom. Adjustin… read more
Shahid
Shahid
Technician
13,331 satisfied customers
We have just purchased a UN46EH6000 TV and the picture from
We have just purchased a UN46EH6000 TV and the picture from the digital, HD box seems to be a little too big for the screen. It is a bit distorted with the people looking a little too wide and the lef… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Sony XBR-55HX929 and the picture is zoomed in even
I have a Sony XBR-55HX929 and the picture is zoomed in even though when I press the WIDE button, I'm set to full. 16x9 graphics go off the screen. I'm connected to a new Dish Network HD PVR. If the So… read more
Shahid
Shahid
Technician
13,331 satisfied customers
How do you adjust the scrren on a Sony Bravia ? I am missing
How do you adjust the scrren on a Sony Bravia ? I am missing some of the screen on the left hand side. I have tried going in to the menu and settings.My remote is RM-GD003… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a Sony Bravia KDL 2500. At some point somehow the
I have a Sony Bravia KDL 2500. At some point somehow the picture became too big for the screen, to the point that the scores of games are not on the screen and everybody's head is cut off. I tried usi… read more
bluextc89
bluextc89
Owner
Vocational, Technical or Trade Scho
2,976 satisfied customers
When watching a program that is not in HD, the picture does
When watching a program that is not in HD, the picture does not automaticlly fill the screen. When you try to resize it manually there isn't a setting that works perfectly. its either too big or too s… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have just purchased a Bravia model KDL40BX420 / 40 class
I have just purchased a Bravia model KDL40BX420 / 40" class / 1080p / 60 Hz /LCD HDTV. The picture always has a part cut off on the right side horizontal, with original source (digital), whether in no… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a flatscreen HD Samsung about two and a half years old.
I have a flatscreen HD Samsung about two and a half years old. Recently horizontal lines of clear green move from the bottom of the screen to the top.???… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Sony Bravia two years old 32 inch. Out of the blue I can only
Sony Bravia two years old 32 inch. Out of the blue I can only have the viewing on wide mood either full or zoom not normal. This is distorting every channel I watch HD or otherwise. The picture no lon… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have a Samsung Series 4 450 LCD Widescreen HD television
I have a Samsung Series 4 450 LCD Widescreen HD television and when I watch (Fios) cable stations that are not HD broadcasts, the image is distorted (widened to fit the proportions of the screen) maki… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
I have Model PN42B450BID TV. My cable Co.tells me that the
I have Model PN42B450BID TV. My cable Co.tells me that the only programs that are broadcast in HD will fill the screen; but if I turn off the cable box and then turn it on again, the picuture will fil… read more
James W
James W
Account Executive
Bachelor\u0027s Degree
2,986 satisfied customers
I have a 57 inch rear projection Hitachi television (Model
I have a 57 inch rear projection Hitachi television (Model 57S715) that works fine except with HD. When HD hookup is activated, the picture may be high quality for awhile (25 minutes or just a couple … read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
HI a year ago I purchased a gfm 26” LCD TV + DVD Model No.
HI—a year ago I purchased a gfm 26” LCD TV + DVD Model No.: V7TVDVD26. I think there is a short between the operator and the TV. FIRST: Charter cable says that “Just because the TV guide says a progra… read more
Bernard S.
Bernard S.
Bachelor\u0027s Degree
657 satisfied customers
I have a TX-R3264 and have not been able to get the NORMAL
I have a TX-R3264 and have not been able to get the NORMAL size on the screen. No matter what I do the screen is always too wide to display the outer sides of the picture. What can I do to get the scr… read more
Martin
Martin
Electrical engineer
Bachelor\u0027s Degree
707 satisfied customers
Sanyo DS25390, about five inch wide video on screen, vertical
Sanyo DS25390, about five inch wide video on screen, vertical good, tuning good, sound good, full screen behind this video… read more
Ron K.
Ron K.
Repair Tech- Owner
Bachelor\u0027s Degree
301 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x