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The power comes on (Blue) but it’s a black screen no sound…

Customer Question
The power comes on...

The power comes on (Blue) but it’s a black screen no sound and no picture.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

No

Technician's Assistant: Was there a power outage recently?

No but I moved and unplugged it to plug it up in the new place

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I just want to hook up the roku or amazon stick but it’s not any kind of picture

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
3/21/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,331
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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