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My great grandson got ahold of my remote and now I have this…

Customer Question
My great grandson got...

My great grandson got ahold of my remote and now I have this mess for 3 days of All share Series 6 that takes 1/3 of my screen. How do I remove it?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung,Model CodeLN55C810N1FXZA app.6 yrs old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, yes

Technician's Assistant: How long has this been an issue with your CODELN55C810N1FXZA? What happened right before this?

NThe issue has been for 3 daysothing except for my great-grandson getting ahold of the remote

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No thank you

Submitted: 3 months ago.Category: TV
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Answered in 3 minutes by:
3/21/2018
TV Technician: Anthony_Infotech, Technician replied 3 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,233
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 3 months ago

Can you please reboot the TV and any satellite or cable box by un-plugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please
Anthony

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