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Have snowy screen, message says "weak or no connection.

Customer Question
Have snowy screen, message...

Have snowy screen, message says "weak or no connection. check antenna cable connection."

Technician's Assistant: What device or product does this involve?

One television

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung, about 5 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No. I only have one TV, no other sources, inputs.

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

I don't know how long its been an issue. On March 10 Shasta Beam installed Internet service. The technician may have disconnected my Direct tv connection.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Well, my tv is in the living room, My computer is in my office. I really doubt that I can help trouble shoot the problem via email.

Submitted: 29 days ago.Category: TV
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Answered in 1 hour by:
3/21/2018
TV Technician: Anthony_Infotech, Technician replied 29 days ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,784
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 29 days ago

Let me know when you are on line please by replying below

Anthony

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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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