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My screen is. Can you hold a minute for me check. Just since…

Customer Question
My screen is green ...

My screen is green

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Can you hold a minute for me check

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue? What happened right before this?

Just since she turned it on tonight

Submitted: 4 months ago.Category: TV
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Answered in 2 minutes by:
3/20/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 4 months ago
PLDV321300
TV Technician: Shahid, Technician replied 4 months ago

Thanks

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 4 months ago
IT DOES IT ON ALL SOURCES NAND SHE HER CABLE BOX HOOKED UP TO IT
TV Technician: Shahid, Technician replied 4 months ago

OK, following troubleshooting step should be tried that might help
- Have you tried to disconnect TV and cable box power cords from the power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 4 months ago
WE DIDNT LEAVE IT FOR TEN MINUTES
TV Technician: Shahid, Technician replied 4 months ago

OK, try it for 10 minutes

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Customer reply replied 4 months ago
WE ARE IN THE PROCESS
TV Technician: Shahid, Technician replied 4 months ago

Sounds good

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Customer reply replied 4 months ago
THIS FEELS LIKE A LONG TEN MINUTES
Customer reply replied 4 months ago
WE ARE PLUGGING IT ALL BACK IN
TV Technician: Shahid, Technician replied 4 months ago

Well, you can replug TV and cable box back into the power outlet

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Customer reply replied 4 months ago
IT IS STILL GRREN
Customer reply replied 4 months ago
THE TV IS ONLY ABOUT A YEAR AND HALF OLD
Customer reply replied 4 months ago
ARE YOU STILL THERE
Customer reply replied 4 months ago
GOODBYE PLEASE REFUND MY MONEY I WILL NOT BE HAPPY IF I AM CHARGED
TV Technician: Shahid, Technician replied 4 months ago

Sorry to hear that

Is there another video device/ source such as DVD player etc to connect to the TV as a test to verify the TV?

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TV Technician: Shahid, Technician replied 4 months ago

No problem, contact customer service via help link on website main page for any billing/ refund

Good bye

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Customer reply replied 4 months ago
No
Customer reply replied 4 months ago
Goodbye I don’t how to fix it and refund my money
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