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Vizio TV without sound. Remote working. Cable working..

Vizio TV without sound...

Vizio TV without sound. Remote working. Cable working.. Picture on the screen. Turning off and on did notvwirk

Technician's Assistant: What Vizio model do you have? How old is it?

E43-e2

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menu works.....we don't utilize the other sources or inputs.

Technician's Assistant: How long has this been an issue with your Vizio? What happened right before this?

Worked properly last night. TV new to us this Fall

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I don't think so

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Answered in 3 minutes by:
3/20/2018
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,399
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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To begin with please do this thanks

Can you please reboot the TV and any satellite or cable box by un-plugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please
Anthony

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Customer reply replied 5 months ago
TV on. No siund
Customer reply replied 5 months ago
TV on. No sound

OK we need to keep troubleshooting ,if you try another INPUT like a DVD player is it the same using that?

Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,399
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Anthony_Infotech and 87 other TV Specialists are ready to help you
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Customer reply replied 5 months ago
OK what do I do next
stevenl1469
stevenl1469, Technician
Category: TV
Satisfied Customers: 121
Experience: expert tv technician for over 25 years
Verified
Phone call session started

Please read above and keep doing that as you may miss my replies

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Customer reply replied 5 months ago
Rep unable to assist. Please do not charge me

call then have the phone request refunded at this number 1.***-***-****

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