TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

The remote device for my Sony TV is showing its age. It

Customer Question
The remote device for...

The remote device for my Sony TV is showing its age. It usually allows me to get to my Apple TV, but always after many attempts. Can this be replaced? Should it?

Technician's Assistant: What Sony model do you have? How old is it?

It’s big and about 6 and a half years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

This is the only thing I use it for. In all other respects it’s working

Technician's Assistant: How long has this been an issue with your Sony? What happened right before this?

I didn’t record dates. All I know for sure is that it is sporadic right now

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
3/20/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

Ask Your Own TV Question
Customer reply replied 4 months ago
It’s inaccessible
TV Technician: Shahid, Technician replied 4 months ago

OK, can you get me the model number written on the remote control?

Ask Your Own TV Question
Customer reply replied 4 months ago
I want my 5 bucks back. For a moment there I thought you were a new high in customer service. You aren’t
TV Technician: Shahid, Technician replied 4 months ago

Contact customer service via help link on the website main page for a refund, I have no control over such things here

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We have a sharp TV that now is showing the picture on half
We have a sharp TV that now is showing the picture on half the screen. The other half is blank or has stripes. I'm sure there is a setting, but I can't find it. Please help!… read more
Shahid
Shahid
Technician
13,477 satisfied customers
i want to get rid of uverse tv, i have high speed internet,
i want to get rid of uverse tv, i have high speed internet, i want to watch tv on internet, i need a dvr, remote control, hdtv, hdmi connections, so we can record tv to watch later. i would like to us… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My sony bravia KDL-V26XBR1 has a ration configuration problem.
My sony bravia KDL-V26XBR1 has a ration configuration problem. I have tried to fix this with my cable carrier and on the phone with Sony, who asked me to try to do a chat online for this problem. The … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a Sony Bravia and purchased an Apple TV to use on it.
I have a Sony Bravia and purchased an Apple TV to use on it. The Apple TV is in the HDMI -but the TV does not detect it. Why?… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
My Tv Model is LE37A556P1F purchased November 2008 warranty
My Tv Model is LE37A556P1F purchased November 2008 warranty expired. The problem is Half screen flashing with picture broken up. when initialy switched on half screen showing coloured lines. We are co… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I HAVE A SONY KDL-40EX700 TELEVISION. WE HAVE A PROBLEM WHEREAS
I HAVE A SONY KDL-40EX700 TELEVISION. WE HAVE A PROBLEM WHEREAS THE HEADS OF PEOPLE PROJECTED ON THE SCREEN ARE ALWAYS CUT OFF. WE HAVE TRIED ALL OF THE USUAL REMOT SETTINGS FROM SCREEN SIZE, SCENE OR… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My Samsung DLP HLT5687sx/xaa just started flickering. Ive
My Samsung DLP HLT5687sx/xaa just started flickering. I've had it just over 4 years. Thoughts on what it could be?… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a Sony HD 36 TV. The back shows model #KV36HS500.
I have a Sony HD 36" TV. The back shows model #KV36HS500. It shows a manufacturing date of October 2002. When I attempt to turn it on, it sounds as though it is turning on and then indicates it is shu… read more
Rod
Rod
TV & Communications Sys Repair
Graduate Certificate
2,355 satisfied customers
Hi I have a Sony KDF-50E2000 TV and I am trying to plug in
Hi I have a Sony KDF-50E2000 TV and I am trying to plug in my apple TV (like a playstation or video game system) into my Sony KDF and I plugged the cable (HDMI) from the apple tv into the back of the … read more
Steve
Steve
Chief Engineer
9 satisfied customers
Have a sony KDL40XBR9 tv and I want to know the best way to
Have a sony KDL40XBR9 tv and I want to know the best way to stream netflix and hulu and other internet items on my tv. I have looked at a sony UWABR100BRAVIA USB as a possibility. There is also Apple … read more
2lego
2lego
Electrical & Audiovisual Engineer
Bachelor's Degree
7 satisfied customers
I have an older Sony big-screen tv. The picture will flicker
I have an older Sony big-screen tv. The picture will flicker then go blank. It seems to get worse the longer the tv is on… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
Im thinking of getting into TiVo or is there some other device
I'm thinking of getting into TiVo or is there some other device more recommended? What do I need to know about TiVo models and what's something I should wait for? Do I still keep my cable box and or w… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have a Sony Bravia 26 model KDL-26L 5000 and a Sony DVD
I have a Sony Bravia 26" model KDL-26L 5000 and a Sony DVD Recorder /Video Cassette Recorder RDR-VX560. The HDMI Bravia sync function is not working with the DVD player. When I click the Sync Menu but… read more
Conrad
Conrad
Technician
Vocational, Technical or Trade Scho
946 satisfied customers
I have a Sony KDL-26M4000 LCD Digital television. Can I c
I have a Sony KDL-26M4000 LCD Digital television. Can I connect a Toshiba DR 420 or a Sony 1080P recorder to this unit and recored TV programs or do I need a recorder with a tuner. If tuner is require… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have a SONY KDF 55WF55 which now has a Big Blue Circle
I have a SONY KDF 55WF55 which now has a Big Blue Circle all around the Screen with a viewing hole in the middle ... this blue haze are about 6 Inches in the widest areas. Could that be the Bulb gone … read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have a mitsubishi rear projection vn-4544. 13 years old.
I have a mitsubishi rear projection vn-4544. 13 years old. had one major repair under warranty. now the top and both sides bow in and the colors overlap. the top shows a ribbon of blue green on the le… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
i have a rca universal remote control, model number rcr312w
i have a rca universal remote control, model number rcr312w , i'am trying to program it for a vizio vx32L hdtv Lcd tv and it works everything but the channel changer, does anyone have a cure for this … read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Good afternoon all, Im having a problem with my 40 Sony XBR
Good afternoon all, I'm having a problem with my 40" Sony XBR HDTV. The similar to the problem that this gentleman was having http://tv.justanswer.com/tv/1dzra-sony-xbr-40-regular-tv-bought-6-years ex… read more
Michael
Michael
Television Repair Technician
Associate Degree
65 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x