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My television won’t shut off it’s a 2005 model Sony 42 inch…

Customer Question
My television won’t shut...

My television won’t shut off it’s a 2005 model Sony 42 inch it’s been a fantastic TV but now I don’t know if I should buy a new one

Technician's Assistant: What's the brand and model number of your TV? How old is it?

My television won’t shut off it’s a 2005 model Sony 42 inch it’s been a fantastic TV but now I don’t know if I should buy a new oneIt’s a Sony and the model number is ***** like in Frank E like an ever for to a like an apple 10 purchased October 8, 2005

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It’s a Sony and the model number is ***** like in Frank E like an ever for to a like an apple 10 purchased October 8, 2005

Technician's Assistant: How long has this been an issue with your Sony? What happened right before this?

Three days I unplug it and then I plug it back in and that the screen how it shows the great big and large size and I can’t seem to put it back to normal

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Three days I unplug it and then I plug it back in and that the screen how it shows the great big and large size and I can’t seem to put it back to normal

Submitted: 4 months ago.Category: TV
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Answered in 2 minutes by:
3/20/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 4 months ago
Kdfe42A10
Customer reply replied 4 months ago
2005
TV Technician: Shahid, Technician replied 4 months ago

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 4 months ago
I don’t understand all video sources
TV Technician: Shahid, Technician replied 4 months ago

No problem, can you provide the following info, please

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV?
- Do you get bigger size picture when watching cable channels?

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Customer reply replied 4 months ago
Dish and DVD player
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,262
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello my name is Anthony

So the way it is the pic is too big for the screen is that correct ?

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

Please just verify this so I can help you thanks

So the way it is the pic is too big for the screen is that correct ?

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