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I have directtvnow streaming service, on my laptop computer,

Hello. I have directtvnow...

Hello. I have directtvnow streaming service, on my laptop computer, and up until today I have been able to watch shows on a local network called NBC, and today my service does not give me the option to watch it when I search the tv guide listings. Why is it not available today?

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

No just the shows on the NBC network?

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

My internet connection seems to be fine, asI am able to communicate with you online right now, however, I have not tried unplugging my modem.

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Customer reply replied 3 months ago
FYI- My streaming service is called Directtv Now with Direct Tv through AT&T.
Answered in 2 hours by:
3/20/2018
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified
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Sam Dennis Bradley
Category: TV
Satisfied Customers: 280
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Customer reply replied 3 months ago
I appreciate how you tried to help with the issue I am having, but I wasn’t contacted within 30 minutes of my question being submitted, and my issue with my DirectTV Now not giving me access to all my channels has not been corrected, therefore I will be cancelled my account, and requesting a refund.
Customer reply replied 3 months ago
My problem with my DirectTV Now service has not been corrected, and I was contacted well after 30 minutes before an offer to help was made, therefore I am canceling my account and requesting a refund.Deborah Schmitt
Customer reply replied 3 months ago
I don’t want a call from the technician. I am canceling my account.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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