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The remote is not working correctly. Have to be in certain…

The remote is not...

The remote is not working correctly. Have to be in certain spot to turn on. Then the volume button isn't changing the volume. Changed the batteries. Another remote for a different Samsung Smart TV works.

Technician's Assistant: What is the model of your TV?

The model Code is UN32EH5300XZA Version No UU02

Technician's Assistant: What menu options can you access, if any?

The menu button won't work but the tools info return work.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No, just wondering if I need another remote and how do I get one if I need it.

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Answered in 1 minute by:
3/20/2018
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,480
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Customer reply replied 4 months ago
Thanks

It seems this remote has worn out and needs another remote control, its part number is ***** that is available with Samsung Parts, click the following link please to view the price info and to order it online

https://www.samsungparts.com/AA59-00580A-REMOTE-CONTROL.html

Or you may please use part number AA59-00580A to search/ google to get a better price info, I hope this info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,480
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other TV Specialists are ready to help you
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Customer reply replied 4 months ago
Thanks so much.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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