TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Well Im not sure how to say this but the painters moved the…

Well Im not sure...

Well Im not sure how to say this but the painters moved the tv yesterday and when I went to turn on the tv the channels had to be reset and I cant get them back to the way it was It only works on the menu bar where it says tv. but it was on comp 1 where the whole screen is used I tried to reset the channels and It wont work on comp 1 just on the tv in the menu

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yea all plugged in fine

Technician's Assistant: Was there a power outage recently?

No

Show More
Show Less
Ask Your Own TV Question
Answered in 7 minutes by:
3/20/2018
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,677
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

Ask Your Own TV Question

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

Ask Your Own TV Question
Customer reply replied 1 month ago
It only works on tv mode

What is connected to the Comp-1 input of the TV?

Ask Your Own TV Question
Customer reply replied 1 month ago
The tv and cable box

OK, what happens when select Comp-1 input on the TV?

Ask Your Own TV Question
Customer reply replied 1 month ago
Nothing that's where I use to watch but when I reset the channels it only works on tv mode

OK, please make sure the video cables are plugged securely into the back of the TV and cable box

Ask Your Own TV Question
Customer reply replied 1 month ago
Checking again but all looks good

OK, please reboot the cable box, unplug its power cord from the power outlet for a minute, replug back in to reboot it

Ask Your Own TV Question
Customer reply replied 1 month ago
Ok

Thanks

Ask Your Own TV Question
Customer reply replied 1 month ago
Did it an nothing

Please select Component-1 input on the TV, do you get a video signal on TV now while cable box is rebooting that takes few minutes to finish?

Ask Your Own TV Question
Customer reply replied 1 month ago
Got nothing what I really need is just that the tv would work on comp. 1 like it use to

Thats what we're trying to troubleshoot here, let me opt out to repost this question for other techs to look into for further assistance

Thanks

Ask Your Own TV Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,695
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Upon reading this, I can say with certainty that if the TV no longer works on Component 1 to play your cable box then the box was disconnected from the component inputs. Or they plugged the box into a different set of jacks. Now you're going to need to look at the back of the TV and confirm exactly what cables are plugged into where. Let me know.

Ask Your Own TV Question
Customer reply replied 1 month ago
Got it working ty you did good

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,695
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Sure and ty again

Thank you!

Ask Your Own TV Question
Was this answer helpful?
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,695
46,695 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Try to attached screen on wall. Samsung HDMI un43mu6290f.
Try to attached screen on wall JA: What's the brand and model number of your TV? How old is it? Customer: Samsung HDMI un43mu6290f JA: Does the TV menu work? Do you have the same problem on all source… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The hdmi slot is almost unreachable. Please help. Sharp
I am not receiving a signal without my hdmi cord connected … read more
Shahid
Shahid
Technician
12,677 satisfied customers
Volume will not change. HDMI. This is a new TV...the volume
This is a new TV...the volume worked for a month to 6 weeks...then ceased working.… read more
Shahid
Shahid
Technician
12,677 satisfied customers
I have a 65UB9300 and I have a problem with the HDMI
I have a 65UB9300 and I have a problem with the HDMI connection . When the cable is connected there is no picture from my cable service. I have to directly connect the coaxial cable to the TV.. HD doe… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Vizio tv stuck in Language screen. HDMI DTV. This is the
This is the only TV with the problem. I couldn't find the vizio remote for this tv, but I found a vizio remote for another tv. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Louie, tv is on with sound but no picture. Hdmi cables.
hello Louie, tv is on with sound but no picture JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: hdmi cables JA: Was there a power outage rece… read more
Shahid
Shahid
Technician
12,677 satisfied customers
I use an HDMI cable to mirror this PC to my 49" HDMI TV,
I use an HDMI cable to mirror this PC to my 49" HDMI TV, works fine, but no audio. How to get the audio? what do I do? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
We have no picture and the channels are mixed up. Hdmi.
No we have two tv one is working one is not has not been on for 7 days but was working before… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
It was on and then went totally black. HDMI cable, unplugged
HDMI cable, unplugged that, unplugged the TV, did not help, brought TV from upstairs and plugged the HDMI into it and it works, so it is the Samsung TV, Bought it back in Dec. 2009. Is that as long a Samsung lasts? … read more
Shahid
Shahid
Technician
12,677 satisfied customers
Mitsubishi lt55265 was working fine plugging pc into hdmi
Mitsubishi lt55265 was working fine plugging pc into hdmi port. but now hdmi ports all just show blue screen. i have reset everything. not an issue with pc as it works on other tvs. pc recognizes conn… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
How many HDMI outlets are on the Plasma Tv? Panasonic. It is
Panasonic . It is hanging on TV bracket. I cannot see the model number. We bought it around 2001 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I am unable to reach the "ROKU" and the HDMI there is a
I am unable to reach the "ROKU" and the HDMI there is a message on both "no signal (is it on)Everything works?i am unable to reach the regular channels without the HDMI… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The HDMI capability on all 3 HDMI outlets on my Vizio TV are
The HDMI capability on all 3 HDMI outlets on my Vizio TV are not working. What should i do? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
HDMI cable is in the HDMI 1 position but not working.
HDMI cable is in the HDMI 1 position but not working. Something that says ViA is on … read more
Aric
Aric
Technician
46,695 satisfied customers
I purchased an HDMI cable along with an Apple HDMI to
I purchased an HDMI cable along with an Apple HDMI to Lighting adapter so I can view shows from my Ipad. It worked fine for a couple of days then all of the sudden it stopped working. I've tried unplu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
DVD not showing on any hdmi inputs but laptop with hdmi
DVD not showing on any hdmi inputs but laptop with hdmi cable works fine. … read more
Shahid
Shahid
Technician
12,677 satisfied customers
It keeps switching from hdmi 1 to hdmi 3 without me doing
it keeps switching from hdmi 1 to hdmi 3 without me doing anything … read more
Shahid
Shahid
Technician
12,677 satisfied customers
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can move it to HDMI 3. But I can't get a picture on HDMI 1. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x