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Louie
Louie, Technician
Category: TV
Satisfied Customers: 3022
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Samsung on a digital box and a LG which is on a

Customer Question

Greetings. I have a Samsung on a digital box and a LG which is on a Shaw pvr and I would like to switch the tvs and am wondering if a Shaw service person could reconfigure the remotes for me on a service call. These are not wall mounted and I don't feel that I would like to attempt it as easy as it is. Thanks Richard
JA: What's the brand and model number of your TV? How old is it?
Customer: The tv on the pvr is an LG 26LV2500 about four years old and the other is a Samsung Series 5 5500 about two years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything is working fine on both tv's. I just want to switch the tv's
JA: How long has this been an issue with your 26LV2500? What happened right before this?
Customer: There are no issues I just want to switch the tv's because of sound quality.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No thanks.
Submitted: 8 months ago.
Category: TV
Expert:  Harry replied 8 months ago.

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.