TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a 48” samsung series 5 5200 smart tv and all of a…

Hi, I have a...

Hi, I have a 48” samsung series 5 5200 smart tv and all of a sudden, there is a approx 5” wide white strip from top to bottom about 12” in from the left side. The tv is 13 1/2 months old so out of warranty.

Technician's Assistant: How old is your 12”?

Don’t understand your question.....the white strip is about 5” wide about 12” in from the left side

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Everything seems to work, it just has that wide area that have a snowy look.

Technician's Assistant: How long has this been an issue with your 12"? What happened right before this?

Don’t understand what you mean by my 12”?

Technician's Assistant: The TV Technician will be able to walk you through that. Anything else you want the TV Expert to know before I connect you?

No that will do thanks

Show More
Show Less
Ask Your Own TV Question
Answered in 4 minutes by:
3/19/2018
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,262
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Ask Your Own TV Question

Could you take a photo of this and upload via the "add files" button your end please?

Anthony

Ask Your Own TV Question
Customer reply replied 4 months ago
I won’t be able to add a pic until tomorrow. I am not at that house right now but will be tomorrow afternoon.

Thats OK there is no time limit thanks

Ask Your Own TV Question
Customer reply replied 4 months ago
I do have a pic on my phone but it’s an old flip phone. Is there a way to send that to you?

You need to use the "add files" button your end

Ask Your Own TV Question
Customer reply replied 4 months ago
I will take a pic later today and send it on to you

ok

Ask Your Own TV Question

Please read carefully what I am putting down ,the problem you have is the LCD panel (screen)is bad now to me it does not look like a physical damage issue but a problem with the panel ITSELF .....this is serious ......you MUST ring samsung and if you have no warranty complain vehemently they probably will help because you are only a month outside and this is the worse thing that can happen

1-800-SAMSUNGMon - Fri : 8AM -12 AM (EST)Sat - Sun : 9AM -11 PM (EST)

Let me know what happens

Ask Your Own TV Question
Customer reply replied 4 months ago
The tv has seen no rough service. Just set it on the stand 13 months ago and turned it on sunday and this is what we have. Thank you for the reply and the advice. I will call Samsung tomorrow morning, and thanks for the phone number.

Yes I am sorry but this is about the worst situation you can be in if you do not have warranty,the thing is you MUST emphasize that this should NOT happen the panel should have lasted much longer and basically writes off the set, let me know what they do thanks

Ask Your Own TV Question
Customer reply replied 4 months ago
I will let you know as soon as I know! Thanks.

OK thanks

Ask Your Own TV Question
Customer reply replied 4 months ago
Well, after about 2 hrs total time on the phone with 3 or 4 different Indian or Pakistani’s, Samsung will do absolutely nothing for me! They gave me the name of a local tv repair service and after I told them the problem, they will waive the $50 fee to diagnose the problem if I let them have the set for parts......not much choice. Thanks for your help.

You already know the problem however there is a chance it could be the t-con board that drives the LCD panel ,I have kept this back as I was hoping samsung would help you for the worst case scenario,it s however likely to be the panel but there is say a 30% chance the t-con board is bad, if you want to explore that you will be charged $50_$75 www.tvrepairpros.com will locate an approved tech in your area

I am sorry they did not help in my opinion they should have

A positive rating at this point is welcome of 5 stars (hopefully) with the rating bar of stars at the top of the page thank you,the site will then release a payment to me thanks again,note question remains open for 30 days
Anthony

Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,262
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Anthony_Infotech and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Thanks Anthony. I will let the repair shop take a look and see what they come up with. Will leave you 5 star review.....

Thank You

Please ring around for repair options some are better than others thanks again

Anthony

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,262
16,262 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

Anthony_Infotech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I'm trying to connect my Samsung TV series 5 5200/520D to my
I'm trying to connect my Samsung TV series 5 5200/520D to my wireless internet...it says I'm connected but all I get is a snowy picture … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Samsung 48 in. TV. about 2 years old. Yesterday a
I have a Samsung 48 in. TV. about 2 years old. Yesterday a very light line appeared on the right side from top to bottom about 4 inches wide. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Tv picture just went black. we have sound. we are on direct
tv picture just went black. we have sound. we are on direct and the other tvs work fine … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a 2 year old 65" Curved UHD Smart Samsung TV, I have
I have a 2 year old 65" Curved UHD Smart Samsung TV, I have been away for 3 weeks, came home and can see there are light grey marks on screen, to the left there is a circular mark about 2 1/2" diamete… read more
Anthony_Infotech
Anthony_Infotech
Technician
Vocational, Technical or Trade Scho
16,262 satisfied customers
It's a 48" Samsung smart tv about 13 months old. the TV's
it's a 48" Samsung smart tv about 13 months old. the TV's screen is black when turned on. however, the little red light won't stay off for about 10 seconds. I push the button and the light goes out bu… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a 50" Smart TV purchased either 10 or 11 months
I have a 50" Smart TV purchased either 10 or 11 months ago...two days ago a wide white line in the center of the screen from top to bottom appeared...the right side of the screen had a very light pict… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My Sony TV has a grey strip across the top of the screen. It
My Sony TV has a grey strip across the top of the screen. It is about 2" wide so it covers the heads of actors, etc. It does not have anything to do with the box (genie box) of Direct TV. THE MODEL So… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Greetings, I purchased a new 48" Smart TV from Cosco Last
Greetings, I purchased a new 48" Smart TV from Cosco Last week. Then I purchased the Samsung camera from Best Buy this week. The camera came with no installation instructions for installation. I plugg… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a model 47LA7400-UD smart TV bought in March 2013. A
I have a model 47LA7400-UD smart TV bought in March 2013. A dark shadow has developed about 13 inches from the right side of the screen. This shadow is about 5 inches wide and extends from the bottom … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a 50 inch plasma... The screen has a dark strip from
I have a 50 inch plasma... The screen has a dark strip from the top of the screen to the bottom.... The strip is about 2 inches wide… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
have a 50inch samsung tv ,, the warranty run out 2 months ago
have a 50inch samsung tv ,, the warranty run out 2 months ago and now there is this black line about 3.5cm in from the left hand side and is 3.5cm wide and runs from the top to the bottom first off al… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Am having much difficulty in removing front cover from Sony
Am having much difficulty in removing front cover from Sony kf42we610 tv after removing two screws at rear. seems to be bound at the bottom and at top middle of the cover. Afraid I might break cover i… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
MITSUBISHI LT40133 40 BOUGHT 11/08. WE HAVE 2 PROBLEMS.
MITSUBISHI LT40133 40" BOUGHT 11/08. WE HAVE 2 PROBLEMS. ABOUT 1 MO. AGO, AFTER TV IS ON FOR APPROX 45 MIN. IT GETS A 3.5"W VERTICAL COLORED STRIPE UP THE RIGHT SIDE OF SCREEN & IT STAYS THERE THE ENT… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
Hi I have a samsung LCD DLP 750 series 61 tv. On the left
Hi I have a samsung LCD DLP 750 series 61" tv. On the left side of my screen from top to bottom of the screen roughly 2" wide the picture is not as bright. The line seperating the dimmer side left sid… read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
I have a sony WEGA Trinitron KV-DA29M31. For the last month
I have a sony WEGA Trinitron KV-DA29M31. For the last month or so the picture is being cut off on the left and right edges. Have tried changing changing 4:3 to 16:9 but to no avail. Is there a way to … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
Panasonic LCD TV #TC32LX85 is about 1 year old. This screen
Panasonic LCD TV #TC32LX85 is about 1 year old. This screen has a vertical strip about six inches wide and about six inches from the left side of screen that looks almost like a negative color. The ar… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
We have a Sony Grand Wega KDF-55WF655. It is about 4-1/2 years
We have a Sony Grand Wega KDF-55WF655. It is about 4-1/2 years old. It gets used a lot. There is a foggy white band down the left side of the screen. It has jagged edges. It is about 1 inch wide at th… read more
Eric
Eric
Electronis Technician
High School or GED
53 satisfied customers
I have a Toshiba Regza 40RF35OU tv. I have had it for 19 months.
I have a Toshiba Regza 40RF35OU tv. I have had it for 19 months. About a month ago, when turned on it started getting 13 inch wide set of vertical multi-colored lines starting about 5 inches from the … read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x